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The Benefits of Outsourcing Your Helpdesk Support

The Benefits of Outsourcing Your Helpdesk Support

Does your internal IT staff handle all of your helpdesk support? While internally facilitating all of your helpdesk tasks may seem like the most economical route, this solution is quickly becoming ineffective for many companies. If your company is considering partnering with an external IT consulting firm to handle these time-consuming and mundane tasks, here are the benefits of outsourcing your helpdesk support.

New employee onboarding

With the pandemic turning a corner, your company may be shifting your hiring efforts into high gear. As a result, your internal IT team will be up to their necks in onboarding activities. Setting up emails, configuring new computers, updating software, activating user permissions… the list goes on and on. Unless you have a group of IT professionals on your team dedicated to these tasks, your IT staff will have to drop what they are working on to onboard these new employees. Pulling your staff away from other essential IT responsibilities is asking for bigger problems to surface.

On the other hand, employing additional staff members solely responsible for helpdesk support is costly. You have to pay their salaries, healthcare, benefits, and all the other overhead expenses. Instead of having a full-time staff member handle these responsibilities, you can outsource these tasks to save time and money.

Supporting a hybrid workforce

Additionally, with more companies starting to support a hybrid workforce (employees working both onsite and remotely), it makes more logistical sense to outsource your helpdesk support. Having an internal IT helpdesk support technician is nice when everyone works onsite. However, with more staff members working from home, it isn’t as necessary to have someone in-house. Employees might be working flexible hours, live in different time zones, or have less traditional schedules. Therefore, it is almost impossible to offer 24/7 technical support. But if you are outsourcing your helpdesk support, you can count on support members being available around the clock to provide help when your team needs it most.

Plus, with more staff working remotely, there are likely more issues to troubleshoot. Employees might be using different equipment, working on personal internet networks, and even making calls on their cell phones. Thus, there are many more issues to resolve. IT consulting firms, like JSG, are licensed professionals with cross-platform expertise. We can resolve any of your technical difficulties, regardless of your team’s needs.

More responsive

When your team’s helpdesk support is internal, you are at the mercy of your busy IT team. Simple support tickets sometimes get swept under the rug as your IT team is focused on more time-sensitive tasks. However, the consulting firm you outsource with is responsible for addressing their client’s IT issues quickly and efficiently. When a problem arises, we create a ticket and track them through our system. We closely monitor all of our tickets and appoint more resources when needed to resolve your technical difficulties in a reasonable amount of time. We also generate reports on all incidents to be transparent with our clients and monitor the completion of all tickets. No longer are you stuck emailing your IT team and waiting for them to stop what they are doing and provide assistance.

Does outsourcing your helpdesk support sound enticing?

There are many benefits of outsourcing your helpdesk support. Lower overhead costs, better response rates, and greater flexibility can help keep your operations running smoothly. If you are interested in learning more about our helpdesk support and other IT consulting services, reach out to us today. We are ready to help design a customized solution that fits your team’s needs and budget.

How to Avoid Work from Home Burnout this Year

How to Avoid Work from Home Burnout this Year

Many of you have been working from home for nearly a year. The days can start to get fuzzy, and your workday and personal life quickly begin to blend. Some of you may even be working from home permanently because of the pandemic, causing workers to balance their daily work duties and personal responsibilities simultaneously. As a result, people are on the edge of burnout. If you are in this position or nearing it, there are a few simple things you can do to take back control and mitigate these anxious feelings. Here are five things you can do to avoid work from home burnout this year.

Identify what is making you feel overwhelmed

First of all, it is essential to identify what is making you feel overwhelmed while working from home. Is it the never-ending emails? Or is it the persistent feeling to always be available? Whatever is causing your burnout, address the issue head-on, and work towards a solution. If the cause of this feeling is more significant, have a one-on-one meeting with your manager to resolve it.

Schedule “quiet hours”

Scheduling “quiet hours” is a great way to focus on essential tasks for an hour or to take an uninterrupted lunch break. If Microsft Teams notifications or emails are distracting you, snooze your notifications for a bit to complete an important deadline or task. You can also set up these quiet hours when you log off for the day to prevent you from feeling the need always to be connected to work. It only takes a few moments to set up these quiet hours, and you can even schedule them to turn on daily to help avoid work from home burnout.

Create a dedicated workspace

Creating a dedicated workspace helps working from home feel more like work. It forms a boundary between your home and personal life from your work. Not everyone is lucky enough to have a home office to work out of, but it will help create that work-from-home division if you have a dedicated workstation. Whether it’s your dining room table, a tv tray, or a card table in your living room, keep your work there and avoid venturing to other areas of your home. If you aimlessly work throughout your home, you will struggle to fight the feeling of always being at work. If you can set up a dedicated workspace, it will help you avoid feeling burnt out.

Treat your day like any other workday

When working remotely, it is crucial to treat your workday like any other day. Take a few short breaks throughout the day, take a lunch break, or take a few minutes to step away from your desk. If there is a routine you do while working on-site, try to mimic that at home. If you take a 30-minute lunch break at the office, do so at home. Step away from your computer for that time, eat some lunch, go for a walk, or whatever it is you do on your break. If you treat your WFH day like a typical workday, it will help you fight the feeling of burnout.

Take that much-needed time off

Finally, to mitigate the feeling of work from home burnout, take that much-needed time off. It may not be as tempting with a lack of places to spend your vacation time, but it is essential to step away from work. Taking time off from work will improve your mental health, help improve your work satisfaction, and help you feel rejuvenated and more productive when you return. There is nothing wrong with taking a stay-cation to enjoy a break from work!

These are just five ways you can avoid the feeling of burnout when working from home. If you are still feeling overworked or unhappy with your current career, it may be time to move on. If you are in this position, check out our job board. Your next career opportunity awaits!

Managing a Remote Team: How To Keep Morale Up

Managing a Remote Team: How To Keep Morale Up

Thousands of leaders across the globe are suddenly finding themselves doing something they’ve never done before: managing an entirely remote workforce. And one of the most significant issues they’re facing is how to keep the morale up when everyone is kept apart. Many leaders thrive on the energy that comes from managing a team face-to-face and are struggling with ways to motivate their now-remote team. Here are a few things you can do to keep morale up, increase motivation, and continue building a team that will thrive no matter the conditions.

Have Frequent All-Team Virtual Meetings

One of the best ways to keep employee morale up is to keep things relatively business as usual. So, if your team is used to a lot of socialization, it’s best to continue that trend – even if it’s now through Zoom or Microsoft Teams. Keep your meetings light and positive and encourage everyone to share something they can bond over. Many companies have theme days, like “crazy hat day,” or host virtual happy hours at the end of the week to just hang out and catch up. Your employees will appreciate a fun moment to take their minds off of their everyday stresses.

Check-In One-On-One

While all-team meetings are great for keeping the positivity up for your team, don’t forget to check-in with your employees one-on-one. Give them a call every week just to see how they’re doing. Aside from asking if they need help with anything or if they have any questions, your conversation doesn’t have to be all business. If you’ve built a personal relationship with your employees, ask about their family! Find out what show or podcast they’ve binged lately. A little bit of interest goes a long way during isolation and will leave your employees feeling less alone.

Send Your Remote Team A Gift

A package on their doorstep is a fantastic way to let your team know you’re thinking of them. Whether it’s company swag, a gift card to get takeout from a local restaurant, or something that will make their work-from-home experience more comfortable like an external monitor.

We know how challenging it can be to make your team feel cohesive during times of separation. But with how prominent remote work is becoming, it’s more important than ever to create a healthy work-from-home environment. You have to make an instant effort in order to retain your best employees as the work landscape is rapidly changing.

Thinking about adding new team members to your remote workforce? Check out our blog here on how to make new virtual employees feel welcome!

How To Get Hired For A Remote Position

How To Get Hired For A Remote Position

This year, 50% of employees will be working outside of the main office for at least 2.5 days per week. Remote positions are highly sought-after in today’s age of modern technology. And great news, companies are on the hunt for remote employees! However, because of the hands-off nature of working outside the office, they are selective about who they hire. Here are a few key steps you can take to sell yourself as a valuable asset and land the remote position of your dreams.

Set realistic expectations

Remote work is not for everyone. The most important thing to do before you embark on this type of job hunt is to assess whether it’s something you really want. Obviously, there are tons of perks to working remotely, but there are a few challenges as well. Consider that it can be quite lonely and isolated, there can be a struggle to divide home and work life, and you’re held accountable for day-to-day motivation and inspiration.

Look in the right places

The wrong way to find a remote job is to apply to any and every job you see in your field around the world. For the most part, if a company is open to hiring remotely, they will say so in the job title or description. There are some sites, such as remote.com, that list remote positions exclusively. Additionally, you can partner with a recruiter that will match you with a role that matches your specific skill sets and goals.

Understand what employers want

Companies won’t hire just anyone for a remote position. Oftentimes they are only open to hiring someone who has worked out of the office in some capacity. Even if you don’t have remote work on your resume, there are ways to show you would excel as a remote employee. Try asking your current employer for a trial period, working one day a week from home. Or, try adding a side-hustle that you can do in the evenings.

Additionally, here are a few of the traits that make an excellent remote worker:

  • Excellent communication
  • Outstanding organization and prioritization
  • Self-motivation
  • The ability to draw boundaries
  • Tech-savvy

Try incorporating these skills on your resume and describing them in detail during your interview.

There’s no doubt about it, remote jobs are out there. And in order to land one, it’s all in how you sell yourself. Can’t get enough job search and interview tips? Check out more JSG blogs for more job search tips!