IT Consulting Services
Network, Email, & VOIP Support.
Server Support & Management.
Data Back-Up & Disaster Recovery.
Internet & Web Security.
Helpdesk Services & On-Site Support.
Remote IT Support & Monitoring.
IT Consulting & Project Services.
Product Procurement.

WE WORK HARD. WE WORK TOGETHER. WE WORK FOR YOU.

IT Consulting Services
Network, Email, & VOIP Support.
Server Support & Management.
Data Back-Up & Disaster Recovery.
Internet & Web Security.
Helpdesk Services & On-Site Support.
Remote IT Support & Monitoring.
IT Consulting & Project Services.
Product Procurement.

WE WORK HARD. WE WORK TOGETHER. WE WORK FOR YOU.

IT Consulting Services
Network, Email, & VOIP Support.
Server Support & Management.
Data Back-Up & Disaster Recovery.
Internet & Web Security.
Helpdesk Services & On-Site Support.
Remote IT Support & Monitoring.
IT Consulting & Project Services.
Product Procurement.

WE WORK HARD. WE WORK TOGETHER. WE WORK FOR YOU.

IT Consulting Services
Network, Email, & VOIP Support.
Server Support & Management.
Data Back-Up & Disaster Recovery.
Internet & Web Security.
Helpdesk Services & On-Site Support.
Remote IT Support & Monitoring.
IT Consulting & Project Services.
Product Procurement.

WE WORK HARD. WE WORK TOGETHER. WE WORK FOR YOU.

IT Consulting Services
Network, Email, & VOIP Support.
Server Support & Management.
Data Back-Up & Disaster Recovery.
Internet & Web Security.
Helpdesk Services & On-Site Support.
Remote IT Support & Monitoring.
IT Consulting & Project Services.
Product Procurement.

WE WORK HARD. WE WORK TOGETHER. WE WORK FOR YOU.

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JSG has a team of experienced IT professionals ready to assist with all of your company’s IT needs. With a wide variety of IT consulting service offerings, we can create a custom solution that is the perfect fit for your organization.

JSG can rapidly and strategically deploy teams or personnel with the key skills and tools necessary to meet every IT challenge.

IT Struggles of A Growing Business

IT Struggles of A Growing Business

Are you one of the many businesses making significant changes or even growing in the post-pandemic era? Being part of a growing business is a rush, and it generates many changes. One of the most vital impacts of a growing business is the IT strategy of the company. Information technology is part of almost every aspect of your company – your marketing services, payroll platforms, your employees’ equipment, and much more. Here are the IT struggles of a growing business and how your team can combat them.

New locations

Have you outgrown your current building or facility and looking for a new home? Or are you adding an entirely new branch to your company? Geographical expansions are an ambitious undertaking for IT teams, both big and small. You must integrate your new locations into your company’s network, establish new technologies, and address each department’s individual IT needs. Consequently, your helpdesk support will be up to their eyeballs in IT tickets.

New products and services

With a growing business comes new technologies. As your business evolves, you will have to adopt new products and services into your IT wheelhouse. This new technology will ultimately help your business run more efficiently, boost productivity, and possibly save money. However, incorporating new IT services is not always a smooth transition. Before everything is up running seamlessly, there will be hiccups your IT team will have to address, as well as substantial learning curves for your employees. The result is a lot of time spent troubleshooting and educating your staff on correctly using this new technology.

Mergers and acquisitions

Mergers and acquisitions can be an IT team’s worst nightmare. There is a ton of blending of old and new technologies, and it can be challenging to merge essentially two different company’s technologies under a single corporate network. This phase of growth is probably the single biggest IT struggle of a growing business. Your company will have to diligently work to integrate all IT functions to fit common business objectives. It will take time and patience to synergize all of your IT operations.

Supporting remote work

With remote work becoming commonplace for many companies, your IT team will continuously face unique issues. Each of your employees has different environments and technical literacies, which means new IT issues will surface regularly. Your team will have to offer dependable helpdesk support, new technologies, and top-tier communication services to keep the business running efficiently.

How can you tackle IT struggles of a growing business?

As your business grows, adapts, and changes, so will your IT plan. There are two simple solutions to address these IT struggles: hire more staff to bolster your internal IT activities or outsource your IT solutions. But if you need IT support now, you may not have the time to recruit new IT personnel. To solve this issue, you can partner with an IT recruiting firm, like JSG. We have a team of recruiting professionals to help you source IT experts on either a contract or permanent basis.

However, if you are looking for more of a long-term solution and added flexibility, outsourcing your IT solutions might be an excellent solution. Johnson Service Group’s IT Consulting Services offers customizable solutions for any company’s needs. We work with our clients to build solutions that meet their IT needs and budget to eliminate the IT struggles of growing businesses. If this is something that may work for your organization, give us a call. We would love to discuss how our IT services can support this exciting phase for your company.

How To Ensure Data Security With Your Remote Team

How To Ensure Data Security With Your Remote Team

Since the onset of the Coronavirus pandemic, many companies have implemented widespread remote work policies. And while this has allowed everyone to stay connected, it also creates a unique set of security issues. In other words, it’s challenging to ensure that your company’s data is secure. Here are a few things you can do to ensure data security with your remote team.

Train Your Employees

Your company’s data is only as secure as your weakest employee. As a result, training your employees on proper security and privacy practices is instrumental. Your training should include creating and storing secure passwords, sharing data internally and externally safely, and recognizing and reporting phishing emails. The more your employees know, the more they become an extension of your IT team.

Implement Secure Software & Connections

As employees branch out remotely, company-wide secure software and connections keep your company data safe. End-to-end encryption, secure email filters, and VPN connections give your team the tools to protect sensitive data. Which programs are best for you depends on your company’s size, the privacy-level of your data, and the depth of your IT team.

Perform Pen Testing

Penetration tests (otherwise known as ethical hacking) help to evaluate your system’s security. It helps to expose any vulnerabilities throughout your company. There are a variety of pen tests available, each able to accommodate different needs. Once you determine which is right for you, pen tests should be run at least once a year by professionals who know what to look for.

Partner With IT Professionals

Above all, the most comprehensive thing you can do to protect your company’s data is partner with a team of experts like Johnson Service Group’s IT Consulting professionals. We perform a complete analysis of your data security and technology needs and put together a custom solution to safeguard your remote employees. This includes pen testing, employee training, secure software, VPN connections, and much more! Contact us today to discuss your security options.

What Pen Testing And Why Does The Security Of Your Company Depend On It?

What Is Pen Testing And Why Does The Security Of Your Company Depend On It?

If you’re at all familiar with cybersecurity, you may have heard of “pen testing.” But what is it, and why is it so crucial to today’s modern companies? We’re going to break down the definition of this technological test and explain how you can implement it in your organization to protect your future.

What Is Pen Testing?

Pen testing, otherwise known as penetration testing or even ethical hacking, is an authorized simulated cyberattack on a computer system performed to evaluate the system’s security. Essentially, it’s a test to expose possible vulnerabilities in your security. Once your IT team is aware of these vulnerabilities, you can better protect your company from future threats and attacks.

How Often Should We Run Pen Tests?

Pen tests should be performed regularly, as the sophistication of various hacking techniques changes almost daily. As a general rule, we recommend this ethical hacking at least once a year to ensure ongoing network security. However, companies perform tests more frequently depending on certain factors such as industry, company size, and company infrastructure. Larger and more digitally focused companies typically have more exposure to threats through various entry points, and highly regulated industries can actually mandate frequent pen tests.

How Can My Company Implement Pen Tests?

There are several strategies of pen testing, each valuable in different scenarios. In many cases, you’ll want to run multiple tests to cover a wide variety of threats. An internal tech team can perform Surface-level penetration tests. However, the attacks that are most threatening are those that you aren’t able to predict. This is why we recommend partnering with a professional and experienced third-party information technology team like Johnson Service Group. We can perform penetration tests from both an insider’s and an outsider’s perspective. Thus, exposing the most significant amount of threats to your data. We will partner with your company’s leaders to craft a custom testing and monitoring strategy designed to fit your needs and keep your organization protected. Furthermore, we address any threats head-on and implement security measures on the spot.  And over time, we help you build a strong defense against future threats.

Ready to learn more about securing your company’s past, present, and future? Contact us today to discuss your custom pen-testing strategy!

IT Staffing vs. IT Outsourcing

IT Staffing vs. IT Outsourcing

Every company has different IT needs and struggles. With the pandemic permanently changing the modern-day workforce landscape, companies are working diligently to evolve their IT operations. The result is often a deficiency in one area or another, which translates into one of two things: bring on new IT staff members on a temporary/permanent basis or outsource some of your IT functions. So, what are the differences between IT staffing and IT outsourcing, and which option is suitable for your team?

What is IT Staffing

IT staffing is when you recruit new members for your IT department. You can do this internally or work with a professional recruiting firm to source the top IT talent on the market. When you work with an IT staffing firm, like JSG, you have a ton of flexibility to meet your company’s needs.

Contract staffing

You have the option to work with an IT recruiting firm to source IT professionals on a temporary basis. This option is ideal for short-term IT needs, such as completing a project, filling in for a staff member who is on leave, or simply accomplishing a few tasks your internal team doesn’t have the time to complete. These short-term contacts are typically between three to six months. Once you no longer need the contractor, the contract ends, and they go on their way. Contract IT staffing is an excellent solution for immediate needs without paying to bring on a permanent staff member, which saves you both time and money.

Contract-to-hire

Similar to contract staffing, contract-to-hire staffing solutions allow you to hire an IT professional on a contract basis. However, after the contract concludes, you can convert them to a full-time staff member. Contract-to-hire staffing is an excellent way to “try before you buy.” Basically, you can hire a contractor to work alongside your IT department. If they are a good fit and are happy with their work ethic, you can permanently hire them. Or, if the contractor doesn’t seem to fit well, you can go your separate ways.

Direct-hire or permanent IT staffing

The final solution is direct-hire or permeant IT staffing. Like the name implies, this is when you work with a recruiting firm to source an IT professional to join your team. You can leverage a staffing firm’s recruiting tools, extensive candidate pool, and industry knowledge to source the best IT candidates on the market. The candidates are thoroughly vetted to ensure they are a good fit. We help your hiring team navigate this strenuous process and make it easy to onboard your newest team members.

IT Outsourcing

If IT staffing doesn’t seem like it fits your company’s needs, IT outsourcing may be a better solution. Outsourcing IT operations is a simple way to receive the support your team needs to keep day-to-day processes running smoothly. You can outsource your IT to enhance areas where your internal staff isn’t at full capacity. Or, if you are a company that doesn’t have an IT department, you can outsource all of your IT systems.

For example, if you are struggling to support the growing tech support your remote staff needs daily, you can outsource just your helpdesk support. Outsourcing certain IT functions is a great way to reduce costs, improve efficiency, and leverage more flexibility. Industries that often outsource some of their IT services are legal, healthcare, automotive, and finance.

Get the IT support that fits your demands

Every company has different needs, and it’s essential to get the IT support that exceeds them. So, whether you’re working with a recruiting firm to source IT personnel or outsourcing your IT services, JSG is here for you. Our talented recruiting team is ready to identify IT professionals that will fit your team and keep your operations running smoothly. We have solutions we can customize to meet your company’s IT demands and budget. Reach out to our experienced IT consulting team today, and let’s create a solution together.

The Benefits of Outsourcing Your Helpdesk Support

The Benefits of Outsourcing Your Helpdesk Support

Does your internal IT staff handle all of your helpdesk support? While internally facilitating all of your helpdesk tasks may seem like the most economical route, this solution is quickly becoming ineffective for many companies. If your company is considering partnering with an external IT consulting firm to handle these time-consuming and mundane tasks, here are the benefits of outsourcing your helpdesk support.

New employee onboarding

With the pandemic turning a corner, your company may be shifting your hiring efforts into high gear. As a result, your internal IT team will be up to their necks in onboarding activities. Setting up emails, configuring new computers, updating software, activating user permissions… the list goes on and on. Unless you have a group of IT professionals on your team dedicated to these tasks, your IT staff will have to drop what they are working on to onboard these new employees. Pulling your staff away from other essential IT responsibilities is asking for bigger problems to surface.

On the other hand, employing additional staff members solely responsible for helpdesk support is costly. You have to pay their salaries, healthcare, benefits, and all the other overhead expenses. Instead of having a full-time staff member handle these responsibilities, you can outsource these tasks to save time and money.

Supporting a hybrid workforce

Additionally, with more companies starting to support a hybrid workforce (employees working both onsite and remotely), it makes more logistical sense to outsource your helpdesk support. Having an internal IT helpdesk support technician is nice when everyone works onsite. However, with more staff members working from home, it isn’t as necessary to have someone in-house. Employees might be working flexible hours, live in different time zones, or have less traditional schedules. Therefore, it is almost impossible to offer 24/7 technical support. But if you are outsourcing your helpdesk support, you can count on support members being available around the clock to provide help when your team needs it most.

Plus, with more staff working remotely, there are likely more issues to troubleshoot. Employees might be using different equipment, working on personal internet networks, and even making calls on their cell phones. Thus, there are many more issues to resolve. IT consulting firms, like JSG, are licensed professionals with cross-platform expertise. We can resolve any of your technical difficulties, regardless of your team’s needs.

More responsive

When your team’s helpdesk support is internal, you are at the mercy of your busy IT team. Simple support tickets sometimes get swept under the rug as your IT team is focused on more time-sensitive tasks. However, the consulting firm you outsource with is responsible for addressing their client’s IT issues quickly and efficiently. When a problem arises, we create a ticket and track them through our system. We closely monitor all of our tickets and appoint more resources when needed to resolve your technical difficulties in a reasonable amount of time. We also generate reports on all incidents to be transparent with our clients and monitor the completion of all tickets. No longer are you stuck emailing your IT team and waiting for them to stop what they are doing and provide assistance.

Does outsourcing your helpdesk support sound enticing?

There are many benefits of outsourcing your helpdesk support. Lower overhead costs, better response rates, and greater flexibility can help keep your operations running smoothly. If you are interested in learning more about our helpdesk support and other IT consulting services, reach out to us today. We are ready to help design a customized solution that fits your team’s needs and budget.

How To Avoid Phishing Scams At Your Company

How To Avoid Phishing Scams At Your Company

As more and more people work from home and cybersecurity measures become more complicated, corporate phishing scams are on the rise. In fact, one in every two organizations has been targeted by a ransomware attack in 2019, and the attackers successfully encrypted data in 73% of these attacks. And a single spear-phishing attack results in an average loss of $1.6 million. This is why it is more important than ever to take these actionable steps towards shielding your company from phishing scams.

Implement and Maintain Strong Security Software

The best way to avoid phishing scams at your company is by implementing reliable security software. This will help to filter out and neutralize any threats from the start. The more layers of protection your software can offer, the better. Phishing scams are evolving and changing every day, so you need to continually monitor and adapt your protection and response.

Educate Your Employees

Your employees will be on the front lines of your phishing defense. First, encourage everyone to utilize multi-factor authentication – especially on any personal devices that are connected to their company email, like their mobile phones. Next, educate your employees on what phishing scams look like. Provide examples of phishing emails and red flags to look for. Last, establish open lines of communication between your teams. When someone receives a phishing email, have them report it to your IT department immediately!

Backup Your Data

Mistakes happen, and if you, unfortunately, find your company a victim of a phishing scam, you need to be prepared. Task your IT team with creating an extensive backup protocol to protect and preserve your most important and sensitive information. This backup protocol should extend to your individual employees so they can maintain personal documents as well.

Partner With A Professional

The thought of your company being threatened by frequent phishing attacks is intimidating. Especially if you don’t have the bandwidth to add a full team of IT professionals to your company’s payroll. Instead, consider partnering with an IT Consulting Firm like Johnson Service Group. Our IT Consulting Team can partner with your management and employees to create a custom phishing defense plan that will work for your company. Additionally, our team is here if you do experience the unfortunate event of a phishing attack. In the long run, you will obtain peace of mind and save money by proactively partnering with experts.

Contact us today to learn more about our IT Services and how you can protect your company from phishing scams.

The Rise of Ransomware

The Rise of Ransomware

In 2020, ransomware attacks made a significant jump for corporations across the world. Last year, a new company fell victim to a ransomware attack every 10 seconds. With millions of companies supporting a mobile workforce during the pandemic, companies are more vulnerable to these attacks. Although these attacks are becoming more common, many people don’t understand the severity of them. Here is a brief overview of what ransomware is and how your team can protect yourself from these atrocious attacks.

What is Ransomware?

According to CISA, “Ransomware is an ever-evolving form of malware designed to encrypt files on a device, rendering any files and the systems that rely on them unusable. Malicious actors then demand ransom in exchange for decryption.” And unfortunately for the victims of these attacks, these actors threaten to sell or leak the exfiltrated data or authentication information if you don’t pay a ransom.

A recent example of one of these vicious ransomware attacks is video game developer CD Projekt Red (CDPR). Attackers stole source code to several of their video games and threatened to auction it off if they don’t pay a ransom. CDPR refused to pay the ransom, and the attackers sold the source code in an auction for a reported $7 million. CDPR decided not to pay the ransom, but there are many other costly impacts of this attack, such as a hit to their brand image, unhappy shareholders, and delays in future projects and updates.

Such an attack can be crippling to your company’s bottom line, and the scary part is, these attacks can be many different shapes and sizes. A ransomware attack can start with the infiltration into a single user and can quickly affect your entire company.

Thread hijacking is skyrocketing

Essentially, thread hijacking is when an attacker infects a single user and then accesses their email to spread malware to all of their contacts. “This makes it easier to trick new victims that are within the victim’s social and professional domain, as from their perspective they’re receiving an email from a trusted colleague concerning a known subject,” according to CISA.

In a blink of an eye, your entire staff and their contacts (possibly even customers) can fall victim to this malware. These vicious attacks can spread like wildfire and can bring your operations to a screeching halt. 

Malware attacks have hit the healthcare industry the hardest because of the COVID-19 pandemic. Attackers are targeting vulnerable healthcare organizations with malware attacks while they are busy fighting the virus. Monthly attacks on healthcare organizations jumped 37% last year.

So, what can your team do to mitigate the risks of these attacks?

How to protect your company from Ransomware

Proactively monitor your servers and network

The best offense for ransomware is a solid defense. Proactively monitoring your servers and network to identify any suspicious activity is the best way to avoid these attacks. Monitoring your services before an attack is the best way to prevent one.

Encourage best practices

Encouraging your staff to use best practices when accessing online applications is an excellent way to protect your company from ransomware. Send frequent reminders, encourage them not to click on suspicious links or provide personal data to unknown sources, and inform them about potential attacks to keep them from spreading.

Always backup your data

Regularly backing up your data is a great way to mitigate the impact of a ransomware attack. If an attacker infiltrates you, you can quickly restore your services from a recent backup. The faster you can restore order to your network, the smaller the impact of the attack.

Don’t ever pay a ransom

If you fall victim to an attack, don’t ever pay the ransom. Paying the ransom only encourages the attackers to commit further attacks and funds their malicious activity to target other companies. Plus, there is no guarantee that they will return the data once you pay them.

Enlist the help of an IT consulting firm

If this sounds complicated or your IT department doesn’t have the resources to prepare for such an attack, consider using an IT consulting company. JSG’s IT Consulting Services team can work with your IT team to build a defense against ransomware. Our team can monitor your network for suspicious activity and create a contingency plan if an attack occurs. We can help back up all of your files and employ our IT experts to help with any necessary disaster recovery efforts. We can build a custom suite of services to fit your IT needs, so you only pay for what’s needed. Reach out to us today to learn more about our IT services!

Proactive Monitoring is Key in the Post-Pandemic Workforce

Proactive Monitoring is Key in the Post-Pandemic Workforce

The coronavirus pandemic is making significant impacts on today’s workforce. One of these is the transition to working remotely for millions of people across the globe. A year later and many of us are still working from home. Some of us have even made this a permanent transition. However, this shift to remote work has generated a surge in security breaches, increasing the importance of proactive monitoring.

A spike in cyberattacks for remote workers

With millions of people working from home, companies are becoming more vulnerable to cyberattacks. According to software and security company VMWare Carbon Black, ransomware attacks have double during the pandemic. And Breadcrumb Cybersecurity CEO Brian Horton explained that working away from the office can make an employee far more vulnerable to a hack. Horton claims that “When organizations moved to a work-from-home context, they inherited the security risk of the employee’s personal home network.” He explains that “Whereas traditionally, they would focus on securing organizational assets, employers were left scrambling to secure remote work environments.”

When your employees are working from the office, IT teams have more control and better defenses in place to prevent cyberattacks. As employees work from home, they become more vulnerable as they work on unsecured networks, work-related files on personal devices, and begin to use their work computers to view personal, sensitive data. It’s easier for IT professionals to proactively monitor these risks in the office and stop them from wreaking havoc on their companies. However, with working from home becoming the new normal, IT folks will have to be on their toes to keep their employees and company safe from these attacks.

What can employers do to mitigate these WFH cyberattacks?

So, what can your IT team do to mitigate these WFH cyberattacks?

Share best practices

One of the easiest ways to reduce your company’s vulnerability to cyberattacks is to share best practices with your staff. Send regular emails with your company’s IT policies and procedures to reduce your risk of these attacks. Make these practices and rules visible to your team, and encourage them to ask questions or report suspicious activity.

Proactively monitor network

With your staff more aware of potential security risks, your team can now focus on proactively monitoring your network. Moreover, your team must continuously monitor your network to avoid any issues with systems and ensure your network operates smoothly. Proactive monitoring will help your team identify problems ahead of time and avoid costly downtime.

Work with an IT consulting firm

If your team doesn’t have the bandwidth to monitor your network proactively, it may be time to outsource it with a professional. Internal IT teams have their hands full, with most of the company’s staff working remotely. Partner with an IT consulting firm like JSG to keep your systems running safely. JSG offers proactive monitoring solutions to create escalation alerts, fault monitoring, firewall activity, and so much more. We can create a custom solution to keep your data and employees safe by proactively monitoring your systems 24/7/365. So, if this sounds like a good fit for your company, reach out to our IT experts today!

The Cost of Unexpected Network Downtime

The Cost of Unexpected Network Downtime

Your infrastructure is the backbone of your network. When your applications or network go down unexpectedly, it can impact you where it hurts worst: your bottom line. An unplanned network outage can have a permanent impact on your business and cause your customers to lose trust in your services. Here are the actual costs of unexpected network downtime and how to mitigate this disaster.

The financial impact of an outage

The cost of unexpected network downtime depends on multiple factors such as your industry, the time of the outage, and how long the downtime lasts. As a result, it can be challenging to predict the cost of network downtime, but according to Gartner, the average cost of IT downtime is $5,600 per minute. That translates to $336,000 an hour. These costs can really start to stack up if you suffer a crippling outage that lasts multiple hours or even days.

The costs of your network downtime can be exacerbated depending on the timing. If your network crashes during peak business hours, the costs of a potential outage can skyrocket. Or, if your business handles sensitive or high-level data transactions like a banking institution, the damages can be crippling.

Other costs inflicted by network downtime

There are other costs unexpected network outages generate besides those to your bottom line – costs that can be more treacherous and even force your business to close their doors. Some of these non-direct financial costs include your brand image, losing faithful customers, and employee turnover.

Let’s use British Airways as an example of non-direct financial costs as a result of an outage. British Airways suffered from a global IT crash on one of the busiest travel weekends in the UK. In short, a fundamental power supply was accidentally turned off at a critical data center, resulting in server damage from the power surge. The result? Thousands of global passengers missed their flights with their entire fleet of planes grounded. Such an outage cost British Airways millions of dollars, their customers’ trust, and a massive hit to their reputation.

This example is one of many notable network outages that inflicted steep non-direct financial costs.

What can you do to prevent network outages?

So, what can your company do to avoid costly network downtime? You can prepare contingency plans in the event of an outage to restore your network and applications as efficiently as possible. First, your IT team should identify the services that are most critical to your network and business. Once you have your key services identified, you can start to draft contingency plans to prevent outages; these plans will also help your team safely restore your network if they go down unexpectedly. Once you have plans developed, review them with your team often, monitor your network frequently, and run regular tests.

If your team wants to protect your network further or are too understaffed to alleviate these risks, it may be time to partner with an IT consulting firm. JSG’s IT Consulting Services offer robust support to mitigate and resolve network outages. We provide network solutions that increase productivity, reduce downtime, and have immediate, automated remediation. We also offer 24/7/365 monitoring and can help identify issues before they become costly network outages. If your team is looking to keep your network safe and secure, reach out to our IT consulting professionals today!

The Results of An Understaffed IT Department

The Results of An Understaffed IT Department

One of the biggest obstacles for IT departments is staffing shortages. Approximately 63% of companies struggle with understaffed IT personnel. Moreover, 51% of companies cannot source the talent with the skill sets they need. The results? Your employees cannot receive the support they need, projects are going over budget, and worse, your network is left vulnerable to a possible cyberattack.

So, how can you identify if your team is suffering from being understaffed?

Signs of an understaffed IT department

Your team is overworked

If your IT department is understaffed, your team is suffering from being overworked. Their attention is spreading too thin, forcing them to wear too many hats to ensure they meet all your IT needs. Overtime is becoming a weekly occurrence, which is hurting your bottom line. Your team is becoming stressed and irritable, and as a result, their work is suffering.

Mistakes are occurring

Overstaffed IT departments are more prone to making mistakes. These mistakes may begin as overlooking small details or tasks being left undone. However, over time, these mistakes can add up to a huge security risk that can bring your network to a screeching halt or other services experiencing downtime for unexpected maintenance.

Projects are running late

Another common trend of understaffed IT teams is missing crucial deadlines. When projects are running late, your team’s attention shifts away from other projects or concerns, which can quickly create a backlog of projects. As a result, the costs associated with each project begin to rack up, raising red flags to senior leadership.

Employee turnover

If your team is experiencing the above signs, the risk of higher employee turnover occurs. If your team is overwhelmed and overworked, they will ultimately seek other opportunities that offer more resources and better work-life balances. When employees start leaving, your quality of work further declines, projects become impossible to complete, and your company loses money by the fistful.

Solutions to understaffed IT teams

So, with 29% of IT departments believing they lack the adequate personnel to function properly, what can your team do to solve this issue before it transpires into something much graver?

Address the situation with your team

The first thing you should do is address this understaffing issue with your team and identify the cause. Provide examples to your boss or leadership team of why your department is understaffed and the results of the dilemma. Solving this problem may be as simple as bringing it to light to the right people. Share where you are spending your hours and each task you are responsible for working on. Once you identify the source of the problem, you can work on a solution.

Hire a contract worker

If the root of the problem is simply being understaffed, the only solution is to bolster your IT group. One way your team can get support is by hiring a contract worker. If you need help in one specific area, hiring a contractor might be a great solution. You can hire a temp worker with a flexible schedule that meets your department’s needs. If you only need to enlist help for a particular project, this might be the best option. Once their support is no longer needed, you can terminate their contract, saving your team the hassle and costs of laying off a permanent employee.

If this sounds like the best solution for your IT needs, JSG can work with you to source qualified contractors that will fill any critical staffing gaps.

Outsource some of your IT projects or tasks

Moreover, if your staffing shortages are more critical, it may be time to consider outsourcing part of your IT tasks. Now that you understand where your team’s deficiencies are, you can outsource those responsibilities. So, if your team is getting bogged down with troubleshooting hardware devices, you can easily outsource your helpdesk support. Whatever your shortcomings are, you can outsource those tasks to a certified JSG expert with our IT Consulting Services.

With JSG’s extensive IT consulting service offerings, we can create a custom solution that is the perfect fit for your organization. We offer 24/7 support and are ready to alleviate your IT team’s staffing shortages. Therefore, if this solution sounds like an excellent fit for your needs, reach out to our IT Consulting Services experts today, and let’s have a conversation!