IT Consulting Services
Network, Email, & VOIP Support.
Server Support & Management.
Data Back-Up & Disaster Recovery.
Internet & Web Security.
Helpdesk Services & On-Site Support.
Remote IT Support & Monitoring.
IT Consulting & Project Services.
Product Procurement.

WE WORK HARD. WE WORK TOGETHER. WE WORK FOR YOU.

IT Consulting Services
Network, Email, & VOIP Support.
Server Support & Management.
Data Back-Up & Disaster Recovery.
Internet & Web Security.
Helpdesk Services & On-Site Support.
Remote IT Support & Monitoring.
IT Consulting & Project Services.
Product Procurement.

WE WORK HARD. WE WORK TOGETHER. WE WORK FOR YOU.

IT Consulting Services
Network, Email, & VOIP Support.
Server Support & Management.
Data Back-Up & Disaster Recovery.
Internet & Web Security.
Helpdesk Services & On-Site Support.
Remote IT Support & Monitoring.
IT Consulting & Project Services.
Product Procurement.

WE WORK HARD. WE WORK TOGETHER. WE WORK FOR YOU.

IT Consulting Services
Network, Email, & VOIP Support.
Server Support & Management.
Data Back-Up & Disaster Recovery.
Internet & Web Security.
Helpdesk Services & On-Site Support.
Remote IT Support & Monitoring.
IT Consulting & Project Services.
Product Procurement.

WE WORK HARD. WE WORK TOGETHER. WE WORK FOR YOU.

IT Consulting Services
Network, Email, & VOIP Support.
Server Support & Management.
Data Back-Up & Disaster Recovery.
Internet & Web Security.
Helpdesk Services & On-Site Support.
Remote IT Support & Monitoring.
IT Consulting & Project Services.
Product Procurement.

WE WORK HARD. WE WORK TOGETHER. WE WORK FOR YOU.


JSG has a team of experienced IT professionals ready to assist with all of your company’s IT needs. With a wide variety of IT consulting service offerings, we can create a custom solution that is the perfect fit for your organization.

JSG can rapidly and strategically deploy teams or personnel with the key skills and tools necessary to meet every IT challenge.

What is Hyperautomation

What is Hyperautomation?

Technology is rapidly growing and becoming a more integral part of our lives every single day. With having automated technology such as self-driving cars, robotic gas pumps, or even automated pet toys, the possibilities are endless for what technology can bring to us. One of these evolutions in technology is hyperautomation. You may have never heard of it, but it’s beginning to be incorporated into our everyday lives right under our noses. Here is a brief overview of what hyperautomation is and why companies across the world are using it.

What is hyperautomation 

Hyperautomation is the automated tasks performed by advanced technologies that humans once completed. Some of these advanced technologies include artificial intelligence (AI), robotic process automation (RPA), and machine learning (ML). From these technologies, hyperautomation accomplishes tasks much quicker, improves data collection, and can increase ROI for a company. The point of hyperautomation is to make processes more automated. Thus, you can let technology tackle low-valued tasks, allowing your team to focus on higher-valued functions in a company.

Why is hyperautomation becoming big?

As we mentioned above, there are many benefits to having hyperautomation within any company. But why is it becoming the center point for most companies across the globe? According to a recent study, technologies that enable hyperautomation software will reach $596.6 billion in 2022 compared to the $481.6 billion in 2020. This study shows the rapid growth of this technology, and companies will be flocking in droves to utilize it in the near future. So, how does all this technology work in the real world?

For example, let’s take a look at marketing. When marketers try to reach more potential customers, they can use hyperautomation to display advertisements and send emails to people engaging with a company’s website or web app. Marketers can enable this by collecting data through hyperautomation and then using marketing campaigns to entice customers to purchase products they are interested in based on their online activity. Then, the hyperautomation tool can link the customer with a salesperson to fulfill the transaction. This process is all done within minutes or even seconds and is all accomplished through automatic steps. This example shows why companies are keeping a close eye on hyperautomation because of its ability to improve productivity. Having technology that can solve everyday valued tasks faster and efficiently reach potential customers is attractive for any business model overall. 

How to prepare for the future

Obviously, hyperautomation will be a big part of our future, especially after the effects of the COVID-19 pandemic, in how much we rely on technology. But is your company ready to implement hyperautomation? If not, do not be worried as there are many ways to prepare. The best thing a company can do right now is to create a business automation plan. One of the most extensive parts of this plan must include having the right digital tools to integrate hyperautomation. Also, your company can prepare for this by being flexible with the implementation of new technologies. This transition can be moving to a digital platform, acquiring the necessary equipment, and overall changes of your company’s operations.

Next, you should analyze your companies processes and identify which ones you can streamline through automation. But for this process to go smoothly, each of your employees must be accepting of this change. To do this, you must provide them with the right tools for transitioning to a hyperautomation world. From this, the benefits will start to show why making this switch to hyperautomation was necessary. 

JSG’s IT Consulting Team is here to help

Overall, the best thing to do for the future of hyperautomation is to continue to learn more about the technology. At JSG, we have excellent IT resources to help you prepare for the hyperautomation movement. Our IT consulting team is ready to help you adopt the necessary technologies to automate your processes. Our managed IT services experts are ready to assist your team make this transition and improve your processes as your company continues to grow.

What is The Internet of Behaviors (IoB)?

What is The Internet of Behaviors (IoB)?

Every day, companies collect data from everything we do. From taking a phone call to buying your morning breakfast, data information is a part of our lives and can identify our behaviors. The Internet of Behaviors (IoB) is a term you may or may not have heard of but is extremely important to understand as we head into a digital future. Here is a general overview of IoB and how it works within your life. 

What is the Internet of Behaviors?

The IoB is entirely focused on collecting data from people then using that data to understand human behaviors. IoB can be seen in marketing departments as it is a great tool to understand consumer behaviors through analyzing data. What is interesting about IoB is that it is descriptive and proactive at the same time. Having a descriptive and proactive system means that IoB collects data to analyze behaviors and understand psychological components to know why people do the things they do. What does this do? It adds value for the company and consumers as a whole.

Having IoB in place generates additional efficiencies while ensuring companies are meeting consumers’ quality and experience expectations. An example of IoB can is our vehicles. When braking too hard in your car, telematics can alert the driver of the issue so it can help safely change your braking habits—examples like this show what exactly IoB does when collecting data.

Benefits IoB Can Have for Your Business

There is no question that IoB is an excellent resource for any business to use going forward. Many big companies like Facebook already use IoB when pop-up ads appear on your home page, showing you products you recently looked for. This ad experience encourages consumers to buy a specific company’s product as a result. The benefit of using IoB is that you can collect valuable data in favor of your product/business. Managing this data ultimately can improve your products/services to consumers making everyone excited. Another excellent benefit of IoB is how companies can study data that has previously never been utilized before. This data shows how consumers are interacting with products, and again, indicates the behaviors consumers have. This information is valuable for any business in helping reach more consumers. 

A Concern with Internet of Behaviors

Although IoB has many benefits, there are still some concerns with the technology and its data collecting. The biggest problem with IoB is its ethical practices. Collecting sensitive information from consumers can pose a significant security risk for any individual. By companies accessing your data, you are allowing them to access your private information. On the other side, companies have a significant responsibility to encrypt and secure this data. This concern could sometimes welcome unwanted cybercriminals to collect and sell your information if a security breach ever were to occur. Luckily, there are many ways to help reduce this risk, but it is vital to understand how valuable your data is and why you or your company should be cautious. 

What To Do Next

Knowing the benefits and dangers of sharing your data are essential for any individual or business as we embark on a data-driven future. As Internet of Behaviors becomes more popular, teaming up with Johnson Service Group’s IT Consulting professionals can help you understand what security measures you should take when thinking about IoB in the future. We provide analytics, consulting, round-the-clock remote support, and more to get you up and running. Contact us today to discuss how we can safely aid your IoB efforts!

VPN Connections and How They Work

VPN Connections and How They Work

Everything we do is transitioning to an online format. With this, we all need to start thinking about safely accessing the internet without risking our security. Unfortunately, whether you know it or not, you most likely jeopardize your online security more often than you think. That is why understanding the importance of VPN connections is a game-changer in protecting your safety when you are online from any device. 

What Exactly is a VPN? 

A Virtual Private Network (VPN) is, in short terms, a private network that connects to a public internet connection. Think of it as a connection that hides your identity when connected to a public network so no one can access your sensitive information, such as an IP address. VPNs are encrypted connections that ultimately provide you with the best security possible when connected to any Wi-Fi network. Using encrypted connections makes your data unreadable to anyone, including your internet provider. When connected to a public network without using a VPN, you risk anyone being able to eavesdrop on your online activity. VPNs are all about securing a user’s privacy and not compromising any information that a hacker or someone could find when looking for your online actions.

Overall Benefits of Using a VPN 

The most significant benefit of them all is security. VPNs focus is on providing a service to secure your online activity and data. Having a secure network keeps everything private, which is super beneficial if you work with sensitive information for your job or personal accounts. Another great advantage is VPNs are usually very affordable. If you have a small business, it may be a great idea to purchase a VPN as they typically cost $50 – $100 per year, which usually covers up to five people. This cost is an excellent investment for everyone using the network, keeping everything safe. From this, VPNs also take little effort to set up and maintain. Similar to any online subscription service, VPNs operate primarily through a non-physical infrastructure that is online. You need to pay the subscription, and that is it. It does not get more simple than that! VPNs are designed to be an easy-access tool that can save you time and money in the long run.

Where Can You Get a VPN, and What is The Best Option for You?

First, you need to decide why you are using a VPN. There are tons of services out there that provide VPNs, but you must do research for which one will be best for your intended purposes. For example, there are tons of apps, websites, and companies that offer free VPN services. However, these services do not always provide the features you might need, such as accessing your data. Having this access, for many people, defeats the whole purpose of having a VPN. It would be best to be very careful with what VPN service you sign up for and do your research before committing to a plan.

That is why teaming up with a knowledgeable IT Services company, like Johnson Service Group, can be the best solution. You must thoroughly design your network plan before fully committing. We use a variety of techniques that can help support you in what network options are best for you:

  • Analytics
  • Consultation
  • Network and deployment plan
  • Onsite direction and leadership
  • Onsite/Offsite support with SLAs
  • Round-the-clock remote support

What To Do Now 

Although VPNs are beneficial, it is crucial to choose the right service for your company’s needs. There are pros and cons to any VPN service, so it is essential to understand the topic thoroughly. At JSG, we are always ready to help ensure the security of your data and employees. Reach out to us today, and let’s have a conversation to build the best solution for your company.

Cloud Computing and the Value it Adds to Your Business

Cloud Computing & The Value It Adds To Your Business

In today’s world, cloud services are a vital component to any business involved with having access to a world of technology. Unfortunately, many companies still invest in in-house resources that can barely keep up with the evolving cloud infrastructure that supports businesses everywhere. Here’s an introduction to cloud computing and how it can add a wealth of value to your business now and in the future.

What is Cloud Computing? 

Cloud computing involves many computing services that traditionally, businesses would not consider using for their IT services. Cloud computing is centered around taking those traditional IT services, but using them through the internet, thus using fewer resources. As a result, all of your IT resources are available to you through the cloud instead of having them in-house. Ultimately, this is a huge money-saver. Cloud computing services also includes having servers or databases utilized over the cloud instead of maintaining them in-house from your business.   

Benefits of Using Cloud Computing

The ability to use cloud-based services like cloud computing can be very beneficial for any company. The most significant advantage of all is savings. Using cloud-based services, you are enrolling into lower costs associated with infrastructure investments, with services and the management needed to perform similar performance for internal resources. This allows you to scale change in how you want to run your business without paying high costs. It is also a great way to maximize the potential to utilize prebuilt resources.

Using cloud computing allows your company to have more flexibility in focusing on all your goals instead of spending all your time on IT issues. So, it creates an effective business model to push your business to focus on what’s most important and reach your goals. Additionally, cloud services are easily accessible for your entire business. No one will be left out of the loop as they can all have instant access to cloud services. This accessibility creates a lot of flexibility for employees and how they work to be more effective while also being more satisfied within their job. For a complete list of benefits in regards to cloud computing, check out our list below:  

  • Collaboration 
  • CRM 
  • Expertise on-demand
  • Flexible storage 
  • Improve accessibility 
  • Infrastructure-as-a-service 
  • Low-no infrastructure costs 
  • Platform-as-a-service 
  • Reduce capital costs 
  • Scalable services and billing 
  • Secure systems and environment 
  • Service reliability 
  • Software-as-a-service 
  • Streamline processes 
  • Support on-demand 
  • Systems and platform integration

How Can I Start Using Cloud Computing? 

If you think it is time to start using cloud computing, there is no better time than now. But how do you get started? With so many resources available, it is important you chose the cloud service that will align best with your business goals. That is why we recommend partnering with an experienced technology team like Johnson Service Group.

As a technology partner, we are capable of helping companies select, move to, and manage a best-of-breed, practical cloud computing solution. We understand how hard it can be switching from older technology investments to the cloud. Additionally, we know how important it is that you take the right direction in a challenging call. We can develop an integrated approach and customized solution that reduces IT costs. All while adding new capabilities, more outstanding performance, and new efficiencies to your business. Above all, this will help make the switch to using cloud computing services an easy transition while avoiding problematic issues.  

So, are you ready to learn more about making the switch to using cloud computing services for your business? Contact us today  to discuss your cloud computing strategy! 

How to Prevent Ransomware Attacks

How to Prevent Ransomware Attacks

Last year, ransomware attacks totaled 65,000 in the United States, or seven attacks every hour. Unfortunately, the worst is yet to come for U.S. companies. Once seen as more of a nuisance, these attacks are quickly becoming a national security crisis, with recent attacks affecting crucial parts of our country’s infrastructure. So, why are these attacks occurring more frequently, and what can your company do the prevent (or at least reduce the impact) of a ransomware attack?

Notable ransomware attacks in 2021

Over the last few weeks, there have been two significant ransomware attacks – Colonial Pipeline and JBS Holdings. In May 2021, the computer networks of Colonial Pipelines, America’s largest fuel pipeline operator, were attacked. Colonial is responsible for delivering 45% of fuel along the East Coast, and word of the attack ignited panic-buying, causing fuel shortages. Similarly, cybercriminals attacked JBS, the world’s largest meat supplier (by sales). This attack brought 13 of JBS’s meat processing plants to a screeching halt and will undoubtedly impact meat prices and supply.

Why are ransomware attacks becoming more prevalent?

Luckily, both Colonial and JBS were up and running quickly; however, not without a cost. Both companies willingly paid a ransomware payment. Colonial decided to pay the Russian cybercriminals $4.4 million in Bitcoin to unlock its IT systems. Fortunately, the U.S. Justice Department later recovered most of the Bitcoin ransom. JBS agreed to pay their attackers $11 million in Bitcoin.

So, why did these two companies agree to pay their attackers? JBS paid their attackers to “to prevent further disruptions of the meat plants, mitigating potential damage to the food supply.” Similarly, Colonial paid their attackers to avoid a prolonged shutdown, and they were fearful of how long it would take to restore operations. So the short answer of why these attacks are becoming more prevalent is because they are working and becoming more lucrative.

How to prevent ransomware attacks

Your company’s best offense is a solid defense. The best thing you can do to prevent a ransomware attack is to build a strong defense and mitigation plan. With more employees working from home than ever before, it’s crucial to remind them of best practices. Regularly remind your work from home staff about potential threats and what to do if something doesn’t seem right. If your employees are using public Wi-Fi networks, encourage them to use VPN services. With many people working remotely, they may be accessing public networks, which are more vulnerable to attacks.

It’s also vital for your IT team to regularly backup your IT services. In the event of an attack, your team will be able to quickly recover your services to normal. Also, with regular backups, you may be able to avoid one of these astronomical ransomware payments by restoring your services from a recent backup.

When in doubt, contact a professional

If you really want to build a strong defense against ransomware, you can partner with a consulting company. At JSG, our IT consulting professionals can help you construct a mitigation plan to be prepared in the event of an attack. Additionally, we can help you secure and back up all your services to ensure you are protected from ransomware, which can save you tons of money, maintain your brand’s integrity, and keep business running smoothly. If you are interested in learning more about our IT Consulting Services at JSG, reach out to us today!

IT Struggles of A Growing Business

IT Struggles of A Growing Business

Are you one of the many businesses making significant changes or even growing in the post-pandemic era? Being part of a growing business is a rush, and it generates many changes. One of the most vital impacts of a growing business is the IT strategy of the company. Information technology is part of almost every aspect of your company – your marketing services, payroll platforms, your employees’ equipment, and much more. Here are the IT struggles of a growing business and how your team can combat them.

New locations

Have you outgrown your current building or facility and looking for a new home? Or are you adding an entirely new branch to your company? Geographical expansions are an ambitious undertaking for IT teams, both big and small. You must integrate your new locations into your company’s network, establish new technologies, and address each department’s individual IT needs. Consequently, your helpdesk support will be up to their eyeballs in IT tickets.

New products and services

With a growing business comes new technologies. As your business evolves, you will have to adopt new products and services into your IT wheelhouse. This new technology will ultimately help your business run more efficiently, boost productivity, and possibly save money. However, incorporating new IT services is not always a smooth transition. Before everything is up running seamlessly, there will be hiccups your IT team will have to address, as well as substantial learning curves for your employees. The result is a lot of time spent troubleshooting and educating your staff on correctly using this new technology.

Mergers and acquisitions

Mergers and acquisitions can be an IT team’s worst nightmare. There is a ton of blending of old and new technologies, and it can be challenging to merge essentially two different company’s technologies under a single corporate network. This phase of growth is probably the single biggest IT struggle of a growing business. Your company will have to diligently work to integrate all IT functions to fit common business objectives. It will take time and patience to synergize all of your IT operations.

Supporting remote work

With remote work becoming commonplace for many companies, your IT team will continuously face unique issues. Each of your employees has different environments and technical literacies, which means new IT issues will surface regularly. Your team will have to offer dependable helpdesk support, new technologies, and top-tier communication services to keep the business running efficiently.

How can you tackle IT struggles of a growing business?

As your business grows, adapts, and changes, so will your IT plan. There are two simple solutions to address these IT struggles: hire more staff to bolster your internal IT activities or outsource your IT solutions. But if you need IT support now, you may not have the time to recruit new IT personnel. To solve this issue, you can partner with an IT recruiting firm, like JSG. We have a team of recruiting professionals to help you source IT experts on either a contract or permanent basis.

However, if you are looking for more of a long-term solution and added flexibility, outsourcing your IT solutions might be an excellent solution. Johnson Service Group’s IT Consulting Services offers customizable solutions for any company’s needs. We work with our clients to build solutions that meet their IT needs and budget to eliminate the IT struggles of growing businesses. If this is something that may work for your organization, give us a call. We would love to discuss how our IT services can support this exciting phase for your company.

How To Ensure Data Security With Your Remote Team

How To Ensure Data Security With Your Remote Team

Since the onset of the Coronavirus pandemic, many companies have implemented widespread remote work policies. And while this has allowed everyone to stay connected, it also creates a unique set of security issues. In other words, it’s challenging to ensure that your company’s data is secure. Here are a few things you can do to ensure data security with your remote team.

Train Your Employees

Your company’s data is only as secure as your weakest employee. As a result, training your employees on proper security and privacy practices is instrumental. Your training should include creating and storing secure passwords, sharing data internally and externally safely, and recognizing and reporting phishing emails. The more your employees know, the more they become an extension of your IT team.

Implement Secure Software & Connections

As employees branch out remotely, company-wide secure software and connections keep your company data safe. End-to-end encryption, secure email filters, and VPN connections give your team the tools to protect sensitive data. Which programs are best for you depends on your company’s size, the privacy-level of your data, and the depth of your IT team.

Perform Pen Testing

Penetration tests (otherwise known as ethical hacking) help to evaluate your system’s security. It helps to expose any vulnerabilities throughout your company. There are a variety of pen tests available, each able to accommodate different needs. Once you determine which is right for you, pen tests should be run at least once a year by professionals who know what to look for.

Partner With IT Professionals

Above all, the most comprehensive thing you can do to protect your company’s data is partner with a team of experts like Johnson Service Group’s IT Consulting professionals. We perform a complete analysis of your data security and technology needs and put together a custom solution to safeguard your remote employees. This includes pen testing, employee training, secure software, VPN connections, and much more! Contact us today to discuss your security options.

What Pen Testing And Why Does The Security Of Your Company Depend On It?

What Is Pen Testing And Why Does The Security Of Your Company Depend On It?

If you’re at all familiar with cybersecurity, you may have heard of “pen testing.” But what is it, and why is it so crucial to today’s modern companies? We’re going to break down the definition of this technological test and explain how you can implement it in your organization to protect your future.

What Is Pen Testing?

Pen testing, otherwise known as penetration testing or even ethical hacking, is an authorized simulated cyberattack on a computer system performed to evaluate the system’s security. Essentially, it’s a test to expose possible vulnerabilities in your security. Once your IT team is aware of these vulnerabilities, you can better protect your company from future threats and attacks.

How Often Should We Run Pen Tests?

Pen tests should be performed regularly, as the sophistication of various hacking techniques changes almost daily. As a general rule, we recommend this ethical hacking at least once a year to ensure ongoing network security. However, companies perform tests more frequently depending on certain factors such as industry, company size, and company infrastructure. Larger and more digitally focused companies typically have more exposure to threats through various entry points, and highly regulated industries can actually mandate frequent pen tests.

How Can My Company Implement Pen Tests?

There are several strategies of pen testing, each valuable in different scenarios. In many cases, you’ll want to run multiple tests to cover a wide variety of threats. An internal tech team can perform Surface-level penetration tests. However, the attacks that are most threatening are those that you aren’t able to predict. This is why we recommend partnering with a professional and experienced third-party information technology team like Johnson Service Group. We can perform penetration tests from both an insider’s and an outsider’s perspective. Thus, exposing the most significant amount of threats to your data. We will partner with your company’s leaders to craft a custom testing and monitoring strategy designed to fit your needs and keep your organization protected. Furthermore, we address any threats head-on and implement security measures on the spot.  And over time, we help you build a strong defense against future threats.

Ready to learn more about securing your company’s past, present, and future? Contact us today to discuss your custom pen-testing strategy!

IT Staffing vs. IT Outsourcing

IT Staffing vs. IT Outsourcing

Every company has different IT needs and struggles. With the pandemic permanently changing the modern-day workforce landscape, companies are working diligently to evolve their IT operations. The result is often a deficiency in one area or another, which translates into one of two things: bring on new IT staff members on a temporary/permanent basis or outsource some of your IT functions. So, what are the differences between IT staffing and IT outsourcing, and which option is suitable for your team?

What is IT Staffing

IT staffing is when you recruit new members for your IT department. You can do this internally or work with a professional recruiting firm to source the top IT talent on the market. When you work with an IT staffing firm, like JSG, you have a ton of flexibility to meet your company’s needs.

Contract staffing

You have the option to work with an IT recruiting firm to source IT professionals on a temporary basis. This option is ideal for short-term IT needs, such as completing a project, filling in for a staff member who is on leave, or simply accomplishing a few tasks your internal team doesn’t have the time to complete. These short-term contacts are typically between three to six months. Once you no longer need the contractor, the contract ends, and they go on their way. Contract IT staffing is an excellent solution for immediate needs without paying to bring on a permanent staff member, which saves you both time and money.

Contract-to-hire

Similar to contract staffing, contract-to-hire staffing solutions allow you to hire an IT professional on a contract basis. However, after the contract concludes, you can convert them to a full-time staff member. Contract-to-hire staffing is an excellent way to “try before you buy.” Basically, you can hire a contractor to work alongside your IT department. If they are a good fit and are happy with their work ethic, you can permanently hire them. Or, if the contractor doesn’t seem to fit well, you can go your separate ways.

Direct-hire or permanent IT staffing

The final solution is direct-hire or permeant IT staffing. Like the name implies, this is when you work with a recruiting firm to source an IT professional to join your team. You can leverage a staffing firm’s recruiting tools, extensive candidate pool, and industry knowledge to source the best IT candidates on the market. The candidates are thoroughly vetted to ensure they are a good fit. We help your hiring team navigate this strenuous process and make it easy to onboard your newest team members.

IT Outsourcing

If IT staffing doesn’t seem like it fits your company’s needs, IT outsourcing may be a better solution. Outsourcing IT operations is a simple way to receive the support your team needs to keep day-to-day processes running smoothly. You can outsource your IT to enhance areas where your internal staff isn’t at full capacity. Or, if you are a company that doesn’t have an IT department, you can outsource all of your IT systems.

For example, if you are struggling to support the growing tech support your remote staff needs daily, you can outsource just your helpdesk support. Outsourcing certain IT functions is a great way to reduce costs, improve efficiency, and leverage more flexibility. Industries that often outsource some of their IT services are legal, healthcare, automotive, and finance.

Get the IT support that fits your demands

Every company has different needs, and it’s essential to get the IT support that exceeds them. So, whether you’re working with a recruiting firm to source IT personnel or outsourcing your IT services, JSG is here for you. Our talented recruiting team is ready to identify IT professionals that will fit your team and keep your operations running smoothly. We have solutions we can customize to meet your company’s IT demands and budget. Reach out to our experienced IT consulting team today, and let’s create a solution together.

The Benefits of Outsourcing Your Helpdesk Support

The Benefits of Outsourcing Your Helpdesk Support

Does your internal IT staff handle all of your helpdesk support? While internally facilitating all of your helpdesk tasks may seem like the most economical route, this solution is quickly becoming ineffective for many companies. If your company is considering partnering with an external IT consulting firm to handle these time-consuming and mundane tasks, here are the benefits of outsourcing your helpdesk support.

New employee onboarding

With the pandemic turning a corner, your company may be shifting your hiring efforts into high gear. As a result, your internal IT team will be up to their necks in onboarding activities. Setting up emails, configuring new computers, updating software, activating user permissions… the list goes on and on. Unless you have a group of IT professionals on your team dedicated to these tasks, your IT staff will have to drop what they are working on to onboard these new employees. Pulling your staff away from other essential IT responsibilities is asking for bigger problems to surface.

On the other hand, employing additional staff members solely responsible for helpdesk support is costly. You have to pay their salaries, healthcare, benefits, and all the other overhead expenses. Instead of having a full-time staff member handle these responsibilities, you can outsource these tasks to save time and money.

Supporting a hybrid workforce

Additionally, with more companies starting to support a hybrid workforce (employees working both onsite and remotely), it makes more logistical sense to outsource your helpdesk support. Having an internal IT helpdesk support technician is nice when everyone works onsite. However, with more staff members working from home, it isn’t as necessary to have someone in-house. Employees might be working flexible hours, live in different time zones, or have less traditional schedules. Therefore, it is almost impossible to offer 24/7 technical support. But if you are outsourcing your helpdesk support, you can count on support members being available around the clock to provide help when your team needs it most.

Plus, with more staff working remotely, there are likely more issues to troubleshoot. Employees might be using different equipment, working on personal internet networks, and even making calls on their cell phones. Thus, there are many more issues to resolve. IT consulting firms, like JSG, are licensed professionals with cross-platform expertise. We can resolve any of your technical difficulties, regardless of your team’s needs.

More responsive

When your team’s helpdesk support is internal, you are at the mercy of your busy IT team. Simple support tickets sometimes get swept under the rug as your IT team is focused on more time-sensitive tasks. However, the consulting firm you outsource with is responsible for addressing their client’s IT issues quickly and efficiently. When a problem arises, we create a ticket and track them through our system. We closely monitor all of our tickets and appoint more resources when needed to resolve your technical difficulties in a reasonable amount of time. We also generate reports on all incidents to be transparent with our clients and monitor the completion of all tickets. No longer are you stuck emailing your IT team and waiting for them to stop what they are doing and provide assistance.

Does outsourcing your helpdesk support sound enticing?

There are many benefits of outsourcing your helpdesk support. Lower overhead costs, better response rates, and greater flexibility can help keep your operations running smoothly. If you are interested in learning more about our helpdesk support and other IT consulting services, reach out to us today. We are ready to help design a customized solution that fits your team’s needs and budget.