How Endpoint Security Can Change Your IT Strategy

Most companies are utilizing a multitude of devices across various locations. You have employees managing day-to-day tasks on cell phones, tablets, and laptops interchangeably. And while this opens a world of possibilities for you and your team, it also substantially increases your exposure to risk. Keep reading to learn more about Endpoint Security; what it is, why it’s necessary, and how you can get help managing it right away.

What is Endpoint Security?

Endpoint security is an approach to the protection of computer networks that are remotely bridged to client devices. The connection of endpoint devices such as laptops, tablets, mobile phones, IoT devices, and other wireless devices to corporate networks creates attack paths for security threats. Endpoint security attempts to ensure that such devices follow a definite level of compliance to standards. Ultimately, the goal is to prevent the predictable, detect the elusive, and combat future attacks.

Why is Endpoint Security Necessary?

The cybercrime economy is booming. The barriers to entry are lower than ever, and corporate workers have never been more at risk. In fact, 64% of organizations have experienced one or more successful endpoint attacks. Even though so many companies have encountered endpoint attacks, most state they lack ample resources to minimize IT endpoint risk due to an infection. The biggest setbacks include complexity, cost, and lack of expertise. So, how can your team defend itself against endpoint attacks?

How JSG Managed Detection and Response Can Help

To reduce your exposure to endpoint threats, partner with an experienced IT specialist like JSG. Our endpoint experts expose blind spots across laptops, desktops, and servers. We solve the limitations of traditional prevention, anti-virus, and user awareness. Additionally, our team will handle the ongoing management and tuning of your managed detection and response to continually monitor, hunt, and investigate risks.

So, if you’re ready to protect your company against endpoint threats, contact JSG today. We’ll discuss a custom plan to keep your business flowing without incident now and in the future.

Cybersecurity Awareness Month at JSG

As we continue to expand our IT Consulting Service offerings, JSG is excited to participate in Cybersecurity Awareness Month! Every October, Cybersecurity Awareness Month continues to raise awareness about the importance of cybersecurity across the United States. Led by the Cybersecurity and Infrastructure Security Agency (CISA) and the National Cybersecurity Alliance (NCSA), Cybersecurity Awareness Month shares messages and weekly themes of the importance of staying safe online. The evergreen theme – Do Your Part. #BeCyberSmart – encourages individuals and organizations to own their role in protecting their part of cyberspace, stressing personal accountability and the importance of taking proactive steps to enhance cybersecurity.

Throughout the past year and a half, our already virtual world depends even more on the internet. While an increased online presence can be positive, Cybersecurity Awareness Month encourages everyone to take increased ownership of enhanced online activity and the important security practices that come along with it. The virtual safety of our community, and, ultimately, our nation, depends on our personal online safety practices.

Cybersecurity is important to JSG and we are committed to helping our clients become more resilient. So, this month we’ll be sharing information on:

  • Be Cyber Smart
    • Take simple actions to keep our digital lives secure
  • Fight the Phish!
    • Highlight the dangers of phishing attempts – which can lead to ransomware or other malware attacks – and how to report suspicious emails
  • Explore. Experience. Share.
    • Celebrate National Initiative for Cybersecurity (NICE) Cybersecurity Career Awareness Week and the global cybersecurity workforce and highlight how individuals can learn how to become a cybersecurity professional.
  • Think Cybersecurity First
    • Explore how cybersecurity and staying safe online is increasingly important as our world continues to operate virtually for so much of work and play.

Here are some resources we’ll share throughout the month to highlight how you can keep you and your team safe online:

What is Hyperautomation?

Technology is rapidly growing and becoming a more integral part of our lives every single day. With having automated technology such as self-driving cars, robotic gas pumps, or even automated pet toys, the possibilities are endless for what technology can bring to us. One of these evolutions in technology is hyperautomation. You may have never heard of it, but it’s beginning to be incorporated into our everyday lives right under our noses. Here is a brief overview of what hyperautomation is and why companies across the world are using it.

What is hyperautomation 

Hyperautomation is the automated tasks performed by advanced technologies that humans once completed. Some of these advanced technologies include artificial intelligence (AI), robotic process automation (RPA), and machine learning (ML). From these technologies, hyperautomation accomplishes tasks much quicker, improves data collection, and can increase ROI for a company. The point of hyperautomation is to make processes more automated. Thus, you can let technology tackle low-valued tasks, allowing your team to focus on higher-valued functions in a company.

Why is hyperautomation becoming big?

As we mentioned above, there are many benefits to having hyperautomation within any company. But why is it becoming the center point for most companies across the globe? According to a recent study, technologies that enable hyperautomation software will reach $596.6 billion in 2022 compared to the $481.6 billion in 2020. This study shows the rapid growth of this technology, and companies will be flocking in droves to utilize it in the near future. So, how does all this technology work in the real world?

For example, let’s take a look at marketing. When marketers try to reach more potential customers, they can use hyperautomation to display advertisements and send emails to people engaging with a company’s website or web app. Marketers can enable this by collecting data through hyperautomation and then using marketing campaigns to entice customers to purchase products they are interested in based on their online activity. Then, the hyperautomation tool can link the customer with a salesperson to fulfill the transaction. This process is all done within minutes or even seconds and is all accomplished through automatic steps. This example shows why companies are keeping a close eye on hyperautomation because of its ability to improve productivity. Having technology that can solve everyday valued tasks faster and efficiently reach potential customers is attractive for any business model overall. 

How to prepare for the future

Obviously, hyperautomation will be a big part of our future, especially after the effects of the COVID-19 pandemic, in how much we rely on technology. But is your company ready to implement hyperautomation? If not, do not be worried as there are many ways to prepare. The best thing a company can do right now is to create a business automation plan. One of the most extensive parts of this plan must include having the right digital tools to integrate hyperautomation. Also, your company can prepare for this by being flexible with the implementation of new technologies. This transition can be moving to a digital platform, acquiring the necessary equipment, and overall changes of your company’s operations.

Next, you should analyze your companies processes and identify which ones you can streamline through automation. But for this process to go smoothly, each of your employees must be accepting of this change. To do this, you must provide them with the right tools for transitioning to a hyperautomation world. From this, the benefits will start to show why making this switch to hyperautomation was necessary. 

JSG’s IT Consulting Team is here to help

Overall, the best thing to do for the future of hyperautomation is to continue to learn more about the technology. At JSG, we have excellent IT resources to help you prepare for the hyperautomation movement. Our IT consulting team is ready to help you adopt the necessary technologies to automate your processes. Our managed IT services experts are ready to assist your team make this transition and improve your processes as your company continues to grow.

What is The Internet of Behaviors (IoB)?

Every day, companies collect data from everything we do. From taking a phone call to buying your morning breakfast, data information is a part of our lives and can identify our behaviors. The Internet of Behaviors (IoB) is a term you may or may not have heard of but is extremely important to understand as we head into a digital future. Here is a general overview of IoB and how it works within your life. 

What is the Internet of Behaviors?

The IoB is entirely focused on collecting data from people then using that data to understand human behaviors. IoB can be seen in marketing departments as it is a great tool to understand consumer behaviors through analyzing data. What is interesting about IoB is that it is descriptive and proactive at the same time. Having a descriptive and proactive system means that IoB collects data to analyze behaviors and understand psychological components to know why people do the things they do. What does this do? It adds value for the company and consumers as a whole.

Having IoB in place generates additional efficiencies while ensuring companies are meeting consumers’ quality and experience expectations. An example of IoB can is our vehicles. When braking too hard in your car, telematics can alert the driver of the issue so it can help safely change your braking habits—examples like this show what exactly IoB does when collecting data.

Benefits IoB Can Have for Your Business

There is no question that IoB is an excellent resource for any business to use going forward. Many big companies like Facebook already use IoB when pop-up ads appear on your home page, showing you products you recently looked for. This ad experience encourages consumers to buy a specific company’s product as a result. The benefit of using IoB is that you can collect valuable data in favor of your product/business. Managing this data ultimately can improve your products/services to consumers making everyone excited. Another excellent benefit of IoB is how companies can study data that has previously never been utilized before. This data shows how consumers are interacting with products, and again, indicates the behaviors consumers have. This information is valuable for any business in helping reach more consumers. 

A Concern with Internet of Behaviors

Although IoB has many benefits, there are still some concerns with the technology and its data collecting. The biggest problem with IoB is its ethical practices. Collecting sensitive information from consumers can pose a significant security risk for any individual. By companies accessing your data, you are allowing them to access your private information. On the other side, companies have a significant responsibility to encrypt and secure this data. This concern could sometimes welcome unwanted cybercriminals to collect and sell your information if a security breach ever were to occur. Luckily, there are many ways to help reduce this risk, but it is vital to understand how valuable your data is and why you or your company should be cautious. 

What To Do Next

Knowing the benefits and dangers of sharing your data are essential for any individual or business as we embark on a data-driven future. As Internet of Behaviors becomes more popular, teaming up with Johnson Service Group’s IT Consulting professionals can help you understand what security measures you should take when thinking about IoB in the future. We provide analytics, consulting, round-the-clock remote support, and more to get you up and running. Contact us today to discuss how we can safely aid your IoB efforts!

What Is Pen Testing And Why Does The Security Of Your Company Depend On It?

If you’re at all familiar with cybersecurity, you may have heard of “pen testing.” But what is it, and why is it so crucial to today’s modern companies? We’re going to break down the definition of this technological test and explain how you can implement it in your organization to protect your future.

What Is Pen Testing?

Pen testing, otherwise known as penetration testing or even ethical hacking, is an authorized simulated cyberattack on a computer system performed to evaluate the system’s security. Essentially, it’s a test to expose possible vulnerabilities in your security. Once your IT team is aware of these vulnerabilities, you can better protect your company from future threats and attacks.

How Often Should We Run Pen Tests?

Pen tests should be performed regularly, as the sophistication of various hacking techniques changes almost daily. As a general rule, we recommend this ethical hacking at least once a year to ensure ongoing network security. However, companies perform tests more frequently depending on certain factors such as industry, company size, and company infrastructure. Larger and more digitally focused companies typically have more exposure to threats through various entry points, and highly regulated industries can actually mandate frequent pen tests.

How Can My Company Implement Pen Tests?

There are several strategies of pen testing, each valuable in different scenarios. In many cases, you’ll want to run multiple tests to cover a wide variety of threats. An internal tech team can perform Surface-level penetration tests. However, the attacks that are most threatening are those that you aren’t able to predict. This is why we recommend partnering with a professional and experienced third-party information technology team like Johnson Service Group. We can perform penetration tests from both an insider’s and an outsider’s perspective. Thus, exposing the most significant amount of threats to your data. We will partner with your company’s leaders to craft a custom testing and monitoring strategy designed to fit your needs and keep your organization protected. Furthermore, we address any threats head-on and implement security measures on the spot.  And over time, we help you build a strong defense against future threats.

Ready to learn more about securing your company’s past, present, and future? Contact us today to discuss your custom pen-testing strategy!

IT Staffing vs. IT Outsourcing

Every company has different IT needs and struggles. With the pandemic permanently changing the modern-day workforce landscape, companies are working diligently to evolve their IT operations. The result is often a deficiency in one area or another, which translates into one of two things: bring on new IT staff members on a temporary/permanent basis or outsource some of your IT functions. So, what are the differences between IT staffing and IT outsourcing, and which option is suitable for your team?

What is IT Staffing

IT staffing is when you recruit new members for your IT department. You can do this internally or work with a professional recruiting firm to source the top IT talent on the market. When you work with an IT staffing firm, like JSG, you have a ton of flexibility to meet your company’s needs.

Contract staffing

You have the option to work with an IT recruiting firm to source IT professionals on a temporary basis. This option is ideal for short-term IT needs, such as completing a project, filling in for a staff member who is on leave, or simply accomplishing a few tasks your internal team doesn’t have the time to complete. These short-term contacts are typically between three to six months. Once you no longer need the contractor, the contract ends, and they go on their way. Contract IT staffing is an excellent solution for immediate needs without paying to bring on a permanent staff member, which saves you both time and money.


Similar to contract staffing, contract-to-hire staffing solutions allow you to hire an IT professional on a contract basis. However, after the contract concludes, you can convert them to a full-time staff member. Contract-to-hire staffing is an excellent way to “try before you buy.” Basically, you can hire a contractor to work alongside your IT department. If they are a good fit and are happy with their work ethic, you can permanently hire them. Or, if the contractor doesn’t seem to fit well, you can go your separate ways.

Direct-hire or permanent IT staffing

The final solution is direct-hire or permeant IT staffing. Like the name implies, this is when you work with a recruiting firm to source an IT professional to join your team. You can leverage a staffing firm’s recruiting tools, extensive candidate pool, and industry knowledge to source the best IT candidates on the market. The candidates are thoroughly vetted to ensure they are a good fit. We help your hiring team navigate this strenuous process and make it easy to onboard your newest team members.

IT Outsourcing

If IT staffing doesn’t seem like it fits your company’s needs, IT outsourcing may be a better solution. Outsourcing IT operations is a simple way to receive the support your team needs to keep day-to-day processes running smoothly. You can outsource your IT to enhance areas where your internal staff isn’t at full capacity. Or, if you are a company that doesn’t have an IT department, you can outsource all of your IT systems.

For example, if you are struggling to support the growing tech support your remote staff needs daily, you can outsource just your helpdesk support. Outsourcing certain IT functions is a great way to reduce costs, improve efficiency, and leverage more flexibility. Industries that often outsource some of their IT services are legal, healthcare, automotive, and finance.

Get the IT support that fits your demands

Every company has different needs, and it’s essential to get the IT support that exceeds them. So, whether you’re working with a recruiting firm to source IT personnel or outsourcing your IT services, JSG is here for you. Our talented recruiting team is ready to identify IT professionals that will fit your team and keep your operations running smoothly. We have solutions we can customize to meet your company’s IT demands and budget. Reach out to our experienced IT consulting team today, and let’s create a solution together.

The Benefits of Outsourcing Your Helpdesk Support

Does your internal IT staff handle all of your helpdesk support? While internally facilitating all of your helpdesk tasks may seem like the most economical route, this solution is quickly becoming ineffective for many companies. If your company is considering partnering with an external IT consulting firm to handle these time-consuming and mundane tasks, here are the benefits of outsourcing your helpdesk support.

New employee onboarding

With the pandemic turning a corner, your company may be shifting your hiring efforts into high gear. As a result, your internal IT team will be up to their necks in onboarding activities. Setting up emails, configuring new computers, updating software, activating user permissions… the list goes on and on. Unless you have a group of IT professionals on your team dedicated to these tasks, your IT staff will have to drop what they are working on to onboard these new employees. Pulling your staff away from other essential IT responsibilities is asking for bigger problems to surface.

On the other hand, employing additional staff members solely responsible for helpdesk support is costly. You have to pay their salaries, healthcare, benefits, and all the other overhead expenses. Instead of having a full-time staff member handle these responsibilities, you can outsource these tasks to save time and money.

Supporting a hybrid workforce

Additionally, with more companies starting to support a hybrid workforce (employees working both onsite and remotely), it makes more logistical sense to outsource your helpdesk support. Having an internal IT helpdesk support technician is nice when everyone works onsite. However, with more staff members working from home, it isn’t as necessary to have someone in-house. Employees might be working flexible hours, live in different time zones, or have less traditional schedules. Therefore, it is almost impossible to offer 24/7 technical support. But if you are outsourcing your helpdesk support, you can count on support members being available around the clock to provide help when your team needs it most.

Plus, with more staff working remotely, there are likely more issues to troubleshoot. Employees might be using different equipment, working on personal internet networks, and even making calls on their cell phones. Thus, there are many more issues to resolve. IT consulting firms, like JSG, are licensed professionals with cross-platform expertise. We can resolve any of your technical difficulties, regardless of your team’s needs.

More responsive

When your team’s helpdesk support is internal, you are at the mercy of your busy IT team. Simple support tickets sometimes get swept under the rug as your IT team is focused on more time-sensitive tasks. However, the consulting firm you outsource with is responsible for addressing their client’s IT issues quickly and efficiently. When a problem arises, we create a ticket and track them through our system. We closely monitor all of our tickets and appoint more resources when needed to resolve your technical difficulties in a reasonable amount of time. We also generate reports on all incidents to be transparent with our clients and monitor the completion of all tickets. No longer are you stuck emailing your IT team and waiting for them to stop what they are doing and provide assistance.

Does outsourcing your helpdesk support sound enticing?

There are many benefits of outsourcing your helpdesk support. Lower overhead costs, better response rates, and greater flexibility can help keep your operations running smoothly. If you are interested in learning more about our helpdesk support and other IT consulting services, reach out to us today. We are ready to help design a customized solution that fits your team’s needs and budget.

How To Avoid Phishing Scams At Your Company

As more and more people work from home and cybersecurity measures become more complicated, corporate phishing scams are on the rise. In fact, one in every two organizations has been targeted by a ransomware attack in 2019, and the attackers successfully encrypted data in 73% of these attacks. And a single spear-phishing attack results in an average loss of $1.6 million. This is why it is more important than ever to take these actionable steps towards shielding your company from phishing scams.

Implement and Maintain Strong Security Software

The best way to avoid phishing scams at your company is by implementing reliable security software. This will help to filter out and neutralize any threats from the start. The more layers of protection your software can offer, the better. Phishing scams are evolving and changing every day, so you need to continually monitor and adapt your protection and response.

Educate Your Employees

Your employees will be on the front lines of your phishing defense. First, encourage everyone to utilize multi-factor authentication – especially on any personal devices that are connected to their company email, like their mobile phones. Next, educate your employees on what phishing scams look like. Provide examples of phishing emails and red flags to look for. Last, establish open lines of communication between your teams. When someone receives a phishing email, have them report it to your IT department immediately!

Backup Your Data

Mistakes happen, and if you, unfortunately, find your company a victim of a phishing scam, you need to be prepared. Task your IT team with creating an extensive backup protocol to protect and preserve your most important and sensitive information. This backup protocol should extend to your individual employees so they can maintain personal documents as well.

Partner With A Professional

The thought of your company being threatened by frequent phishing attacks is intimidating. Especially if you don’t have the bandwidth to add a full team of IT professionals to your company’s payroll. Instead, consider partnering with an IT Consulting Firm like Johnson Service Group. Our IT Consulting Team can partner with your management and employees to create a custom phishing defense plan that will work for your company. Additionally, our team is here if you do experience the unfortunate event of a phishing attack. In the long run, you will obtain peace of mind and save money by proactively partnering with experts.

Contact us today to learn more about our IT Services and how you can protect your company from phishing scams.

The Rise of Ransomware

In 2020, ransomware attacks made a significant jump for corporations across the world. Last year, a new company fell victim to a ransomware attack every 10 seconds. With millions of companies supporting a mobile workforce during the pandemic, companies are more vulnerable to these attacks. Although these attacks are becoming more common, many people don’t understand the severity of them. Here is a brief overview of what ransomware is and how your team can protect yourself from these atrocious attacks.

What is Ransomware?

According to CISA, “Ransomware is an ever-evolving form of malware designed to encrypt files on a device, rendering any files and the systems that rely on them unusable. Malicious actors then demand ransom in exchange for decryption.” And unfortunately for the victims of these attacks, these actors threaten to sell or leak the exfiltrated data or authentication information if you don’t pay a ransom.

A recent example of one of these vicious ransomware attacks is video game developer CD Projekt Red (CDPR). Attackers stole source code to several of their video games and threatened to auction it off if they don’t pay a ransom. CDPR refused to pay the ransom, and the attackers sold the source code in an auction for a reported $7 million. CDPR decided not to pay the ransom, but there are many other costly impacts of this attack, such as a hit to their brand image, unhappy shareholders, and delays in future projects and updates.

Such an attack can be crippling to your company’s bottom line, and the scary part is, these attacks can be many different shapes and sizes. A ransomware attack can start with the infiltration into a single user and can quickly affect your entire company.

Thread hijacking is skyrocketing

Essentially, thread hijacking is when an attacker infects a single user and then accesses their email to spread malware to all of their contacts. “This makes it easier to trick new victims that are within the victim’s social and professional domain, as from their perspective they’re receiving an email from a trusted colleague concerning a known subject,” according to CISA.

In a blink of an eye, your entire staff and their contacts (possibly even customers) can fall victim to this malware. These vicious attacks can spread like wildfire and can bring your operations to a screeching halt. 

Malware attacks have hit the healthcare industry the hardest because of the COVID-19 pandemic. Attackers are targeting vulnerable healthcare organizations with malware attacks while they are busy fighting the virus. Monthly attacks on healthcare organizations jumped 37% last year.

So, what can your team do to mitigate the risks of these attacks?

How to protect your company from Ransomware

Proactively monitor your servers and network

The best offense for ransomware is a solid defense. Proactively monitoring your servers and network to identify any suspicious activity is the best way to avoid these attacks. Monitoring your services before an attack is the best way to prevent one.

Encourage best practices

Encouraging your staff to use best practices when accessing online applications is an excellent way to protect your company from ransomware. Send frequent reminders, encourage them not to click on suspicious links or provide personal data to unknown sources, and inform them about potential attacks to keep them from spreading.

Always backup your data

Regularly backing up your data is a great way to mitigate the impact of a ransomware attack. If an attacker infiltrates you, you can quickly restore your services from a recent backup. The faster you can restore order to your network, the smaller the impact of the attack.

Don’t ever pay a ransom

If you fall victim to an attack, don’t ever pay the ransom. Paying the ransom only encourages the attackers to commit further attacks and funds their malicious activity to target other companies. Plus, there is no guarantee that they will return the data once you pay them.

Enlist the help of an IT consulting firm

If this sounds complicated or your IT department doesn’t have the resources to prepare for such an attack, consider using an IT consulting company. JSG’s IT Consulting Services team can work with your IT team to build a defense against ransomware. Our team can monitor your network for suspicious activity and create a contingency plan if an attack occurs. We can help back up all of your files and employ our IT experts to help with any necessary disaster recovery efforts. We can build a custom suite of services to fit your IT needs, so you only pay for what’s needed. Reach out to us today to learn more about our IT services!

Proactive Monitoring is Key in the Post-Pandemic Workforce

The coronavirus pandemic is making significant impacts on today’s workforce. One of these is the transition to working remotely for millions of people across the globe. A year later and many of us are still working from home. Some of us have even made this a permanent transition. However, this shift to remote work has generated a surge in security breaches, increasing the importance of proactive monitoring.

A spike in cyberattacks for remote workers

With millions of people working from home, companies are becoming more vulnerable to cyberattacks. According to software and security company VMWare Carbon Black, ransomware attacks have double during the pandemic. And Breadcrumb Cybersecurity CEO Brian Horton explained that working away from the office can make an employee far more vulnerable to a hack. Horton claims that “When organizations moved to a work-from-home context, they inherited the security risk of the employee’s personal home network.” He explains that “Whereas traditionally, they would focus on securing organizational assets, employers were left scrambling to secure remote work environments.”

When your employees are working from the office, IT teams have more control and better defenses in place to prevent cyberattacks. As employees work from home, they become more vulnerable as they work on unsecured networks, work-related files on personal devices, and begin to use their work computers to view personal, sensitive data. It’s easier for IT professionals to proactively monitor these risks in the office and stop them from wreaking havoc on their companies. However, with working from home becoming the new normal, IT folks will have to be on their toes to keep their employees and company safe from these attacks.

What can employers do to mitigate these WFH cyberattacks?

So, what can your IT team do to mitigate these WFH cyberattacks?

Share best practices

One of the easiest ways to reduce your company’s vulnerability to cyberattacks is to share best practices with your staff. Send regular emails with your company’s IT policies and procedures to reduce your risk of these attacks. Make these practices and rules visible to your team, and encourage them to ask questions or report suspicious activity.

Proactively monitor network

With your staff more aware of potential security risks, your team can now focus on proactively monitoring your network. Moreover, your team must continuously monitor your network to avoid any issues with systems and ensure your network operates smoothly. Proactive monitoring will help your team identify problems ahead of time and avoid costly downtime.

Work with an IT consulting firm

If your team doesn’t have the bandwidth to monitor your network proactively, it may be time to outsource it with a professional. Internal IT teams have their hands full, with most of the company’s staff working remotely. Partner with an IT consulting firm like JSG to keep your systems running safely. JSG offers proactive monitoring solutions to create escalation alerts, fault monitoring, firewall activity, and so much more. We can create a custom solution to keep your data and employees safe by proactively monitoring your systems 24/7/365. So, if this sounds like a good fit for your company, reach out to our IT experts today!