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Cybersecurity Awareness Month at JSG

Cybersecurity Awareness Month at JSG

As we continue to expand our IT Consulting Service offerings, JSG is excited to participate in Cybersecurity Awareness Month! Every October, Cybersecurity Awareness Month continues to raise awareness about the importance of cybersecurity across the United States. Led by the Cybersecurity and Infrastructure Security Agency (CISA) and the National Cybersecurity Alliance (NCSA), Cybersecurity Awareness Month shares messages and weekly themes of the importance of staying safe online. The evergreen theme – Do Your Part. #BeCyberSmart – encourages individuals and organizations to own their role in protecting their part of cyberspace, stressing personal accountability and the importance of taking proactive steps to enhance cybersecurity.

Throughout the past year and a half, our already virtual world depends even more on the internet. While an increased online presence can be positive, Cybersecurity Awareness Month encourages everyone to take increased ownership of enhanced online activity and the important security practices that come along with it. The virtual safety of our community, and, ultimately, our nation, depends on our personal online safety practices.

Cybersecurity is important to JSG and we are committed to helping our clients become more resilient. So, this month we’ll be sharing information on:

  • Be Cyber Smart
    • Take simple actions to keep our digital lives secure
  • Fight the Phish!
    • Highlight the dangers of phishing attempts – which can lead to ransomware or other malware attacks – and how to report suspicious emails
  • Explore. Experience. Share.
    • Celebrate National Initiative for Cybersecurity (NICE) Cybersecurity Career Awareness Week and the global cybersecurity workforce and highlight how individuals can learn how to become a cybersecurity professional.
  • Think Cybersecurity First
    • Explore how cybersecurity and staying safe online is increasingly important as our world continues to operate virtually for so much of work and play.

Here are some resources we’ll share throughout the month to highlight how you can keep you and your team safe online:

What is Hyperautomation

What is Hyperautomation?

Technology is rapidly growing and becoming a more integral part of our lives every single day. With having automated technology such as self-driving cars, robotic gas pumps, or even automated pet toys, the possibilities are endless for what technology can bring to us. One of these evolutions in technology is hyperautomation. You may have never heard of it, but it’s beginning to be incorporated into our everyday lives right under our noses. Here is a brief overview of what hyperautomation is and why companies across the world are using it.

What is hyperautomation 

Hyperautomation is the automated tasks performed by advanced technologies that humans once completed. Some of these advanced technologies include artificial intelligence (AI), robotic process automation (RPA), and machine learning (ML). From these technologies, hyperautomation accomplishes tasks much quicker, improves data collection, and can increase ROI for a company. The point of hyperautomation is to make processes more automated. Thus, you can let technology tackle low-valued tasks, allowing your team to focus on higher-valued functions in a company.

Why is hyperautomation becoming big?

As we mentioned above, there are many benefits to having hyperautomation within any company. But why is it becoming the center point for most companies across the globe? According to a recent study, technologies that enable hyperautomation software will reach $596.6 billion in 2022 compared to the $481.6 billion in 2020. This study shows the rapid growth of this technology, and companies will be flocking in droves to utilize it in the near future. So, how does all this technology work in the real world?

For example, let’s take a look at marketing. When marketers try to reach more potential customers, they can use hyperautomation to display advertisements and send emails to people engaging with a company’s website or web app. Marketers can enable this by collecting data through hyperautomation and then using marketing campaigns to entice customers to purchase products they are interested in based on their online activity. Then, the hyperautomation tool can link the customer with a salesperson to fulfill the transaction. This process is all done within minutes or even seconds and is all accomplished through automatic steps. This example shows why companies are keeping a close eye on hyperautomation because of its ability to improve productivity. Having technology that can solve everyday valued tasks faster and efficiently reach potential customers is attractive for any business model overall. 

How to prepare for the future

Obviously, hyperautomation will be a big part of our future, especially after the effects of the COVID-19 pandemic, in how much we rely on technology. But is your company ready to implement hyperautomation? If not, do not be worried as there are many ways to prepare. The best thing a company can do right now is to create a business automation plan. One of the most extensive parts of this plan must include having the right digital tools to integrate hyperautomation. Also, your company can prepare for this by being flexible with the implementation of new technologies. This transition can be moving to a digital platform, acquiring the necessary equipment, and overall changes of your company’s operations.

Next, you should analyze your companies processes and identify which ones you can streamline through automation. But for this process to go smoothly, each of your employees must be accepting of this change. To do this, you must provide them with the right tools for transitioning to a hyperautomation world. From this, the benefits will start to show why making this switch to hyperautomation was necessary. 

JSG’s IT Consulting Team is here to help

Overall, the best thing to do for the future of hyperautomation is to continue to learn more about the technology. At JSG, we have excellent IT resources to help you prepare for the hyperautomation movement. Our IT consulting team is ready to help you adopt the necessary technologies to automate your processes. Our managed IT services experts are ready to assist your team make this transition and improve your processes as your company continues to grow.

Cloud Computing and the Value it Adds to Your Business

Cloud Computing & The Value It Adds To Your Business

In today’s world, cloud services are a vital component to any business involved with having access to a world of technology. Unfortunately, many companies still invest in in-house resources that can barely keep up with the evolving cloud infrastructure that supports businesses everywhere. Here’s an introduction to cloud computing and how it can add a wealth of value to your business now and in the future.

What is Cloud Computing? 

Cloud computing involves many computing services that traditionally, businesses would not consider using for their IT services. Cloud computing is centered around taking those traditional IT services, but using them through the internet, thus using fewer resources. As a result, all of your IT resources are available to you through the cloud instead of having them in-house. Ultimately, this is a huge money-saver. Cloud computing services also includes having servers or databases utilized over the cloud instead of maintaining them in-house from your business.   

Benefits of Using Cloud Computing

The ability to use cloud-based services like cloud computing can be very beneficial for any company. The most significant advantage of all is savings. Using cloud-based services, you are enrolling into lower costs associated with infrastructure investments, with services and the management needed to perform similar performance for internal resources. This allows you to scale change in how you want to run your business without paying high costs. It is also a great way to maximize the potential to utilize prebuilt resources.

Using cloud computing allows your company to have more flexibility in focusing on all your goals instead of spending all your time on IT issues. So, it creates an effective business model to push your business to focus on what’s most important and reach your goals. Additionally, cloud services are easily accessible for your entire business. No one will be left out of the loop as they can all have instant access to cloud services. This accessibility creates a lot of flexibility for employees and how they work to be more effective while also being more satisfied within their job. For a complete list of benefits in regards to cloud computing, check out our list below:  

  • Collaboration 
  • CRM 
  • Expertise on-demand
  • Flexible storage 
  • Improve accessibility 
  • Infrastructure-as-a-service 
  • Low-no infrastructure costs 
  • Platform-as-a-service 
  • Reduce capital costs 
  • Scalable services and billing 
  • Secure systems and environment 
  • Service reliability 
  • Software-as-a-service 
  • Streamline processes 
  • Support on-demand 
  • Systems and platform integration

How Can I Start Using Cloud Computing? 

If you think it is time to start using cloud computing, there is no better time than now. But how do you get started? With so many resources available, it is important you chose the cloud service that will align best with your business goals. That is why we recommend partnering with an experienced technology team like Johnson Service Group.

As a technology partner, we are capable of helping companies select, move to, and manage a best-of-breed, practical cloud computing solution. We understand how hard it can be switching from older technology investments to the cloud. Additionally, we know how important it is that you take the right direction in a challenging call. We can develop an integrated approach and customized solution that reduces IT costs. All while adding new capabilities, more outstanding performance, and new efficiencies to your business. Above all, this will help make the switch to using cloud computing services an easy transition while avoiding problematic issues.  

So, are you ready to learn more about making the switch to using cloud computing services for your business? Contact us today  to discuss your cloud computing strategy! 

How to Prevent Ransomware Attacks

How to Prevent Ransomware Attacks

Last year, ransomware attacks totaled 65,000 in the United States, or seven attacks every hour. Unfortunately, the worst is yet to come for U.S. companies. Once seen as more of a nuisance, these attacks are quickly becoming a national security crisis, with recent attacks affecting crucial parts of our country’s infrastructure. So, why are these attacks occurring more frequently, and what can your company do the prevent (or at least reduce the impact) of a ransomware attack?

Notable ransomware attacks in 2021

Over the last few weeks, there have been two significant ransomware attacks – Colonial Pipeline and JBS Holdings. In May 2021, the computer networks of Colonial Pipelines, America’s largest fuel pipeline operator, were attacked. Colonial is responsible for delivering 45% of fuel along the East Coast, and word of the attack ignited panic-buying, causing fuel shortages. Similarly, cybercriminals attacked JBS, the world’s largest meat supplier (by sales). This attack brought 13 of JBS’s meat processing plants to a screeching halt and will undoubtedly impact meat prices and supply.

Why are ransomware attacks becoming more prevalent?

Luckily, both Colonial and JBS were up and running quickly; however, not without a cost. Both companies willingly paid a ransomware payment. Colonial decided to pay the Russian cybercriminals $4.4 million in Bitcoin to unlock its IT systems. Fortunately, the U.S. Justice Department later recovered most of the Bitcoin ransom. JBS agreed to pay their attackers $11 million in Bitcoin.

So, why did these two companies agree to pay their attackers? JBS paid their attackers to “to prevent further disruptions of the meat plants, mitigating potential damage to the food supply.” Similarly, Colonial paid their attackers to avoid a prolonged shutdown, and they were fearful of how long it would take to restore operations. So the short answer of why these attacks are becoming more prevalent is because they are working and becoming more lucrative.

How to prevent ransomware attacks

Your company’s best offense is a solid defense. The best thing you can do to prevent a ransomware attack is to build a strong defense and mitigation plan. With more employees working from home than ever before, it’s crucial to remind them of best practices. Regularly remind your work from home staff about potential threats and what to do if something doesn’t seem right. If your employees are using public Wi-Fi networks, encourage them to use VPN services. With many people working remotely, they may be accessing public networks, which are more vulnerable to attacks.

It’s also vital for your IT team to regularly backup your IT services. In the event of an attack, your team will be able to quickly recover your services to normal. Also, with regular backups, you may be able to avoid one of these astronomical ransomware payments by restoring your services from a recent backup.

When in doubt, contact a professional

If you really want to build a strong defense against ransomware, you can partner with a consulting company. At JSG, our IT consulting professionals can help you construct a mitigation plan to be prepared in the event of an attack. Additionally, we can help you secure and back up all your services to ensure you are protected from ransomware, which can save you tons of money, maintain your brand’s integrity, and keep business running smoothly. If you are interested in learning more about our IT Consulting Services at JSG, reach out to us today!

IT Struggles of A Growing Business

IT Struggles of A Growing Business

Are you one of the many businesses making significant changes or even growing in the post-pandemic era? Being part of a growing business is a rush, and it generates many changes. One of the most vital impacts of a growing business is the IT strategy of the company. Information technology is part of almost every aspect of your company – your marketing services, payroll platforms, your employees’ equipment, and much more. Here are the IT struggles of a growing business and how your team can combat them.

New locations

Have you outgrown your current building or facility and looking for a new home? Or are you adding an entirely new branch to your company? Geographical expansions are an ambitious undertaking for IT teams, both big and small. You must integrate your new locations into your company’s network, establish new technologies, and address each department’s individual IT needs. Consequently, your helpdesk support will be up to their eyeballs in IT tickets.

New products and services

With a growing business comes new technologies. As your business evolves, you will have to adopt new products and services into your IT wheelhouse. This new technology will ultimately help your business run more efficiently, boost productivity, and possibly save money. However, incorporating new IT services is not always a smooth transition. Before everything is up running seamlessly, there will be hiccups your IT team will have to address, as well as substantial learning curves for your employees. The result is a lot of time spent troubleshooting and educating your staff on correctly using this new technology.

Mergers and acquisitions

Mergers and acquisitions can be an IT team’s worst nightmare. There is a ton of blending of old and new technologies, and it can be challenging to merge essentially two different company’s technologies under a single corporate network. This phase of growth is probably the single biggest IT struggle of a growing business. Your company will have to diligently work to integrate all IT functions to fit common business objectives. It will take time and patience to synergize all of your IT operations.

Supporting remote work

With remote work becoming commonplace for many companies, your IT team will continuously face unique issues. Each of your employees has different environments and technical literacies, which means new IT issues will surface regularly. Your team will have to offer dependable helpdesk support, new technologies, and top-tier communication services to keep the business running efficiently.

How can you tackle IT struggles of a growing business?

As your business grows, adapts, and changes, so will your IT plan. There are two simple solutions to address these IT struggles: hire more staff to bolster your internal IT activities or outsource your IT solutions. But if you need IT support now, you may not have the time to recruit new IT personnel. To solve this issue, you can partner with an IT recruiting firm, like JSG. We have a team of recruiting professionals to help you source IT experts on either a contract or permanent basis.

However, if you are looking for more of a long-term solution and added flexibility, outsourcing your IT solutions might be an excellent solution. Johnson Service Group’s IT Consulting Services offers customizable solutions for any company’s needs. We work with our clients to build solutions that meet their IT needs and budget to eliminate the IT struggles of growing businesses. If this is something that may work for your organization, give us a call. We would love to discuss how our IT services can support this exciting phase for your company.

IT Staffing vs. IT Outsourcing

IT Staffing vs. IT Outsourcing

Every company has different IT needs and struggles. With the pandemic permanently changing the modern-day workforce landscape, companies are working diligently to evolve their IT operations. The result is often a deficiency in one area or another, which translates into one of two things: bring on new IT staff members on a temporary/permanent basis or outsource some of your IT functions. So, what are the differences between IT staffing and IT outsourcing, and which option is suitable for your team?

What is IT Staffing

IT staffing is when you recruit new members for your IT department. You can do this internally or work with a professional recruiting firm to source the top IT talent on the market. When you work with an IT staffing firm, like JSG, you have a ton of flexibility to meet your company’s needs.

Contract staffing

You have the option to work with an IT recruiting firm to source IT professionals on a temporary basis. This option is ideal for short-term IT needs, such as completing a project, filling in for a staff member who is on leave, or simply accomplishing a few tasks your internal team doesn’t have the time to complete. These short-term contacts are typically between three to six months. Once you no longer need the contractor, the contract ends, and they go on their way. Contract IT staffing is an excellent solution for immediate needs without paying to bring on a permanent staff member, which saves you both time and money.

Contract-to-hire

Similar to contract staffing, contract-to-hire staffing solutions allow you to hire an IT professional on a contract basis. However, after the contract concludes, you can convert them to a full-time staff member. Contract-to-hire staffing is an excellent way to “try before you buy.” Basically, you can hire a contractor to work alongside your IT department. If they are a good fit and are happy with their work ethic, you can permanently hire them. Or, if the contractor doesn’t seem to fit well, you can go your separate ways.

Direct-hire or permanent IT staffing

The final solution is direct-hire or permeant IT staffing. Like the name implies, this is when you work with a recruiting firm to source an IT professional to join your team. You can leverage a staffing firm’s recruiting tools, extensive candidate pool, and industry knowledge to source the best IT candidates on the market. The candidates are thoroughly vetted to ensure they are a good fit. We help your hiring team navigate this strenuous process and make it easy to onboard your newest team members.

IT Outsourcing

If IT staffing doesn’t seem like it fits your company’s needs, IT outsourcing may be a better solution. Outsourcing IT operations is a simple way to receive the support your team needs to keep day-to-day processes running smoothly. You can outsource your IT to enhance areas where your internal staff isn’t at full capacity. Or, if you are a company that doesn’t have an IT department, you can outsource all of your IT systems.

For example, if you are struggling to support the growing tech support your remote staff needs daily, you can outsource just your helpdesk support. Outsourcing certain IT functions is a great way to reduce costs, improve efficiency, and leverage more flexibility. Industries that often outsource some of their IT services are legal, healthcare, automotive, and finance.

Get the IT support that fits your demands

Every company has different needs, and it’s essential to get the IT support that exceeds them. So, whether you’re working with a recruiting firm to source IT personnel or outsourcing your IT services, JSG is here for you. Our talented recruiting team is ready to identify IT professionals that will fit your team and keep your operations running smoothly. We have solutions we can customize to meet your company’s IT demands and budget. Reach out to our experienced IT consulting team today, and let’s create a solution together.

The Benefits of Outsourcing Your Helpdesk Support

The Benefits of Outsourcing Your Helpdesk Support

Does your internal IT staff handle all of your helpdesk support? While internally facilitating all of your helpdesk tasks may seem like the most economical route, this solution is quickly becoming ineffective for many companies. If your company is considering partnering with an external IT consulting firm to handle these time-consuming and mundane tasks, here are the benefits of outsourcing your helpdesk support.

New employee onboarding

With the pandemic turning a corner, your company may be shifting your hiring efforts into high gear. As a result, your internal IT team will be up to their necks in onboarding activities. Setting up emails, configuring new computers, updating software, activating user permissions… the list goes on and on. Unless you have a group of IT professionals on your team dedicated to these tasks, your IT staff will have to drop what they are working on to onboard these new employees. Pulling your staff away from other essential IT responsibilities is asking for bigger problems to surface.

On the other hand, employing additional staff members solely responsible for helpdesk support is costly. You have to pay their salaries, healthcare, benefits, and all the other overhead expenses. Instead of having a full-time staff member handle these responsibilities, you can outsource these tasks to save time and money.

Supporting a hybrid workforce

Additionally, with more companies starting to support a hybrid workforce (employees working both onsite and remotely), it makes more logistical sense to outsource your helpdesk support. Having an internal IT helpdesk support technician is nice when everyone works onsite. However, with more staff members working from home, it isn’t as necessary to have someone in-house. Employees might be working flexible hours, live in different time zones, or have less traditional schedules. Therefore, it is almost impossible to offer 24/7 technical support. But if you are outsourcing your helpdesk support, you can count on support members being available around the clock to provide help when your team needs it most.

Plus, with more staff working remotely, there are likely more issues to troubleshoot. Employees might be using different equipment, working on personal internet networks, and even making calls on their cell phones. Thus, there are many more issues to resolve. IT consulting firms, like JSG, are licensed professionals with cross-platform expertise. We can resolve any of your technical difficulties, regardless of your team’s needs.

More responsive

When your team’s helpdesk support is internal, you are at the mercy of your busy IT team. Simple support tickets sometimes get swept under the rug as your IT team is focused on more time-sensitive tasks. However, the consulting firm you outsource with is responsible for addressing their client’s IT issues quickly and efficiently. When a problem arises, we create a ticket and track them through our system. We closely monitor all of our tickets and appoint more resources when needed to resolve your technical difficulties in a reasonable amount of time. We also generate reports on all incidents to be transparent with our clients and monitor the completion of all tickets. No longer are you stuck emailing your IT team and waiting for them to stop what they are doing and provide assistance.

Does outsourcing your helpdesk support sound enticing?

There are many benefits of outsourcing your helpdesk support. Lower overhead costs, better response rates, and greater flexibility can help keep your operations running smoothly. If you are interested in learning more about our helpdesk support and other IT consulting services, reach out to us today. We are ready to help design a customized solution that fits your team’s needs and budget.

The Rise of Ransomware

The Rise of Ransomware

In 2020, ransomware attacks made a significant jump for corporations across the world. Last year, a new company fell victim to a ransomware attack every 10 seconds. With millions of companies supporting a mobile workforce during the pandemic, companies are more vulnerable to these attacks. Although these attacks are becoming more common, many people don’t understand the severity of them. Here is a brief overview of what ransomware is and how your team can protect yourself from these atrocious attacks.

What is Ransomware?

According to CISA, “Ransomware is an ever-evolving form of malware designed to encrypt files on a device, rendering any files and the systems that rely on them unusable. Malicious actors then demand ransom in exchange for decryption.” And unfortunately for the victims of these attacks, these actors threaten to sell or leak the exfiltrated data or authentication information if you don’t pay a ransom.

A recent example of one of these vicious ransomware attacks is video game developer CD Projekt Red (CDPR). Attackers stole source code to several of their video games and threatened to auction it off if they don’t pay a ransom. CDPR refused to pay the ransom, and the attackers sold the source code in an auction for a reported $7 million. CDPR decided not to pay the ransom, but there are many other costly impacts of this attack, such as a hit to their brand image, unhappy shareholders, and delays in future projects and updates.

Such an attack can be crippling to your company’s bottom line, and the scary part is, these attacks can be many different shapes and sizes. A ransomware attack can start with the infiltration into a single user and can quickly affect your entire company.

Thread hijacking is skyrocketing

Essentially, thread hijacking is when an attacker infects a single user and then accesses their email to spread malware to all of their contacts. “This makes it easier to trick new victims that are within the victim’s social and professional domain, as from their perspective they’re receiving an email from a trusted colleague concerning a known subject,” according to CISA.

In a blink of an eye, your entire staff and their contacts (possibly even customers) can fall victim to this malware. These vicious attacks can spread like wildfire and can bring your operations to a screeching halt. 

Malware attacks have hit the healthcare industry the hardest because of the COVID-19 pandemic. Attackers are targeting vulnerable healthcare organizations with malware attacks while they are busy fighting the virus. Monthly attacks on healthcare organizations jumped 37% last year.

So, what can your team do to mitigate the risks of these attacks?

How to protect your company from Ransomware

Proactively monitor your servers and network

The best offense for ransomware is a solid defense. Proactively monitoring your servers and network to identify any suspicious activity is the best way to avoid these attacks. Monitoring your services before an attack is the best way to prevent one.

Encourage best practices

Encouraging your staff to use best practices when accessing online applications is an excellent way to protect your company from ransomware. Send frequent reminders, encourage them not to click on suspicious links or provide personal data to unknown sources, and inform them about potential attacks to keep them from spreading.

Always backup your data

Regularly backing up your data is a great way to mitigate the impact of a ransomware attack. If an attacker infiltrates you, you can quickly restore your services from a recent backup. The faster you can restore order to your network, the smaller the impact of the attack.

Don’t ever pay a ransom

If you fall victim to an attack, don’t ever pay the ransom. Paying the ransom only encourages the attackers to commit further attacks and funds their malicious activity to target other companies. Plus, there is no guarantee that they will return the data once you pay them.

Enlist the help of an IT consulting firm

If this sounds complicated or your IT department doesn’t have the resources to prepare for such an attack, consider using an IT consulting company. JSG’s IT Consulting Services team can work with your IT team to build a defense against ransomware. Our team can monitor your network for suspicious activity and create a contingency plan if an attack occurs. We can help back up all of your files and employ our IT experts to help with any necessary disaster recovery efforts. We can build a custom suite of services to fit your IT needs, so you only pay for what’s needed. Reach out to us today to learn more about our IT services!

Proactive Monitoring is Key in the Post-Pandemic Workforce

Proactive Monitoring is Key in the Post-Pandemic Workforce

The coronavirus pandemic is making significant impacts on today’s workforce. One of these is the transition to working remotely for millions of people across the globe. A year later and many of us are still working from home. Some of us have even made this a permanent transition. However, this shift to remote work has generated a surge in security breaches, increasing the importance of proactive monitoring.

A spike in cyberattacks for remote workers

With millions of people working from home, companies are becoming more vulnerable to cyberattacks. According to software and security company VMWare Carbon Black, ransomware attacks have double during the pandemic. And Breadcrumb Cybersecurity CEO Brian Horton explained that working away from the office can make an employee far more vulnerable to a hack. Horton claims that “When organizations moved to a work-from-home context, they inherited the security risk of the employee’s personal home network.” He explains that “Whereas traditionally, they would focus on securing organizational assets, employers were left scrambling to secure remote work environments.”

When your employees are working from the office, IT teams have more control and better defenses in place to prevent cyberattacks. As employees work from home, they become more vulnerable as they work on unsecured networks, work-related files on personal devices, and begin to use their work computers to view personal, sensitive data. It’s easier for IT professionals to proactively monitor these risks in the office and stop them from wreaking havoc on their companies. However, with working from home becoming the new normal, IT folks will have to be on their toes to keep their employees and company safe from these attacks.

What can employers do to mitigate these WFH cyberattacks?

So, what can your IT team do to mitigate these WFH cyberattacks?

Share best practices

One of the easiest ways to reduce your company’s vulnerability to cyberattacks is to share best practices with your staff. Send regular emails with your company’s IT policies and procedures to reduce your risk of these attacks. Make these practices and rules visible to your team, and encourage them to ask questions or report suspicious activity.

Proactively monitor network

With your staff more aware of potential security risks, your team can now focus on proactively monitoring your network. Moreover, your team must continuously monitor your network to avoid any issues with systems and ensure your network operates smoothly. Proactive monitoring will help your team identify problems ahead of time and avoid costly downtime.

Work with an IT consulting firm

If your team doesn’t have the bandwidth to monitor your network proactively, it may be time to outsource it with a professional. Internal IT teams have their hands full, with most of the company’s staff working remotely. Partner with an IT consulting firm like JSG to keep your systems running safely. JSG offers proactive monitoring solutions to create escalation alerts, fault monitoring, firewall activity, and so much more. We can create a custom solution to keep your data and employees safe by proactively monitoring your systems 24/7/365. So, if this sounds like a good fit for your company, reach out to our IT experts today!

The Cost of Unexpected Network Downtime

The Cost of Unexpected Network Downtime

Your infrastructure is the backbone of your network. When your applications or network go down unexpectedly, it can impact you where it hurts worst: your bottom line. An unplanned network outage can have a permanent impact on your business and cause your customers to lose trust in your services. Here are the actual costs of unexpected network downtime and how to mitigate this disaster.

The financial impact of an outage

The cost of unexpected network downtime depends on multiple factors such as your industry, the time of the outage, and how long the downtime lasts. As a result, it can be challenging to predict the cost of network downtime, but according to Gartner, the average cost of IT downtime is $5,600 per minute. That translates to $336,000 an hour. These costs can really start to stack up if you suffer a crippling outage that lasts multiple hours or even days.

The costs of your network downtime can be exacerbated depending on the timing. If your network crashes during peak business hours, the costs of a potential outage can skyrocket. Or, if your business handles sensitive or high-level data transactions like a banking institution, the damages can be crippling.

Other costs inflicted by network downtime

There are other costs unexpected network outages generate besides those to your bottom line – costs that can be more treacherous and even force your business to close their doors. Some of these non-direct financial costs include your brand image, losing faithful customers, and employee turnover.

Let’s use British Airways as an example of non-direct financial costs as a result of an outage. British Airways suffered from a global IT crash on one of the busiest travel weekends in the UK. In short, a fundamental power supply was accidentally turned off at a critical data center, resulting in server damage from the power surge. The result? Thousands of global passengers missed their flights with their entire fleet of planes grounded. Such an outage cost British Airways millions of dollars, their customers’ trust, and a massive hit to their reputation.

This example is one of many notable network outages that inflicted steep non-direct financial costs.

What can you do to prevent network outages?

So, what can your company do to avoid costly network downtime? You can prepare contingency plans in the event of an outage to restore your network and applications as efficiently as possible. First, your IT team should identify the services that are most critical to your network and business. Once you have your key services identified, you can start to draft contingency plans to prevent outages; these plans will also help your team safely restore your network if they go down unexpectedly. Once you have plans developed, review them with your team often, monitor your network frequently, and run regular tests.

If your team wants to protect your network further or are too understaffed to alleviate these risks, it may be time to partner with an IT consulting firm. JSG’s IT Consulting Services offer robust support to mitigate and resolve network outages. We provide network solutions that increase productivity, reduce downtime, and have immediate, automated remediation. We also offer 24/7/365 monitoring and can help identify issues before they become costly network outages. If your team is looking to keep your network safe and secure, reach out to our IT consulting professionals today!