Safety and Risk Coordinator
Johnson Service Group is looking for a Safety and Risk Coordinator with safety management experience to join our team to manage claims. You will be an integral member of our Safety & Risk Team with the mission to achieve a safe work environment for our employees.
New Claims
- Lead initiative to provide thorough explanation to internal employees on the claims process and how to complete department related paperwork
- Ensure completion of reports with injured employees
- Conduct the injury investigation
- Meticulous review of the Risk Management documents completed, reports and follow-up
- Daily and timely entry of all reported claims to internal database, spreadsheet, or department related system
- Ensure personnel files of injured employee from assigned offices for claim are saved to the appropriate file
- Follow all necessary protocols as per the Company Safety and Risk Management Program and Accident/Injury Policies, including ensuring the injured employees are sent for a post-accident drug screen and/or breath alcohol test if applicable
- Monitor and obtain drug screen results; once results are received, email to Risk and Safety Manager and notify the branch of the next steps to take depending on the results
- Assist branches in processing return to work or modified duty assignments as applicable
- Keep Safety/Risk Manager and team informed of developing claims
Open Claims
- Monitor and follow up to receive reports from doctor visits
- Ensure all modified duty requests are accommodated
- Maintain all necessary communication with employees and applicable parties through entire claims process
- Assist with scheduling doctor appointments
- As work status reports arrive email the National Director of Risk and Safety, adjuster and attorney (if applicable)
- Answer employees (or branch) questions and assist with issues related to their claim
- Work with employees to ensure their medical or other claim related care is being covered as required and necessary
- Establish relationship with providers, vendors, adjusters and any other parties involved in the claim
Files
- Update all workers' compensation claim files daily
- Maintain the Risk Management claims spreadsheet with current claims information daily
Billing and Correspondence
- Place bill copies in employees WC file
- Separate in-house and vendor bills
- Verify bills are not duplicates/have not already been paid, enter into spreadsheets, and submit for approval and/or payment
- Retrieve all WC related correspondence from attorneys, adjusters, offices, providers, etc. and process requests, provide needed information, or inform the Safety/Risk Manager if assistance is necessary
Additional Job Functions
- Assist with additional projects and tasks as needed
- Support overall company by assisting with screening visitors and responding to phone messages
- Learn from the incident and educate on incident prevention
- Create Safety Awareness presentations and Orientations for local offices
- Educate branch offices to risks and aid in prevention
- Managing personal disability issues and reasonable suspicion situations
Knowledge, Skills, and Abilities
- Ability to manage multiple cases on a multi-state level at one time
- Professional phone etiquette with employees (and internal staff) to review workers' compensation paperwork
- Independent and organized work style; adaptable to changing priorities; unparalleled multi-tasking
- Effectively manage time and prioritize workload without close supervision and consistently meet deadlines; remarkable attention to detail
- Excellent written and verbal communication skills
- Capable of working in a high-speed, fast-paced work environment
- Ability to quickly become knowledgeable of company policies and procedures
- Able to interact with all levels of management and non-management with the same amount of professionalism
- Proactive and assertive approach to managing tasks and responsibilities
Requirements:
- Detail-oriented (this is a key factor for this position)
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- 1-2 years Workers Comp experience is a plus
- Ability to work in a team environment and exceed expectations
- Ability to use sound judgment and discretion with confidential business and employee information
- Travel as required, less than 10%
- Able to work rotating hours based on claims activity and department needs
- Bi-lingual skills are a plus
Johnson Service Group, Inc. (JSG) is a leader in the staffing services industry, with over 35 years of experience investing in people and companies. We can be found locally in more than 30 offices throughout the United States and Canada and continue to experience tremendous growth.
But don’t just trust us – let our accolades tell the story. For the past four years, JSG has been named to three prominent Staffing Industry Analyst (SIA) award lists: Largest U.S. Staffing Firms, Fastest Growing U.S. Staffing Firms and Largest U.S. Engineering Staffing Firms.
People and culture make JSG a great place to work. We’re always looking for passionate and talented business development and recruiting professionals who want to build a future with one of our nationwide teams. We offer medical, dental, and life insurance options, paid time off, sick time, 401(k) and more.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
