Chris Minutola is a Recruiter working in the Philadelphia, PA market and has a great background in customer service. He has been with JSG for nearly three years. We had the opportunity to sit down with Chris and learn a little more about him and his career.
Tell us a little about your career and how you found your way to JSG
I worked as a Workforce Management Analyst for both PHH Mortgage and then Lenox. With both of these roles, I developed great customer service experience. In October 2016, I joined the Johnson Service Group team as an Account Coordinator. This was my first job in the staffing industry, but it gave me a great foundation and understanding of the industry and its processes. After several months, I was gratefully promoted to a recruiting role in the summer of 2017.
You started working as an Account Coordinator and were promoted to a Recruiter in 2017. Tell us about this transition and why you decided to make the shift to a career in recruiting
The transition from an Account Coordinator to a Recruiter was great. It was an easy transition because I was able to develop a solid understanding of the staffing and recruiting world as a coordinator. I was responsible for onboarding activities, payroll, timesheets, I-9s, and other processes. As a result, these responsibilities provided an easy step to make the shift to a recruiting role. My time as a coordinator helped me better build relationships without clients and contractors, which has definitely transferred to my recruiting career.
How does your extensive background in customer service enhance your success as a recruiter?
My customer service background has helped me become comfortable on the phone. I was always talking with customers and helping solve their issues. Thus, it’s easy for me to be talking to hundreds of contacts and contractors every week and help our clients find the talent their teams need.
What are your goals for the rest of 2019?
My goals for the rest of the year is to continue to offer great customer service and support for my clients. I want to continue to ensure our clients’ projects are being properly staffed. I also want to grow in my new role as a recruiter and continue to get more comfortable.
Tell us what you enjoy doing away from the office.
In my spare time, I enjoy golfing, hanging out with my family, and spending time with my friends.
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