Melissa Brown performs Employee Services for Johnson Service Group. She’s been with JSG for about eight years and she works in our Knoxville, TN office. We had the opportunity to sit down with her and learn a little bit more about her career here at JSG. Here’s what she had to say.
You’ve been with JSG for over eight years now. Tell us a little about your career and how you found your way to the company.
I worked for General Electric for about 18 years before coming to JSG. For the first seven to eight years, I primarily did billing and invoicing for GE. And during the last ten years or so, I was the Credit Specialist Coordinator for the RGA Center. About eight years ago, the GE office was moved from Knoxville to Nashville, so I was looking for a new position when I stumbled across this position at JSG. I was excited about the change because I worked for a huge corporation for so long that it was nice to have a change of scenery. I interviewed and was offered the position on the same day.
When I first started working for JSG, there were only two people in the Knoxville office. I was responsible for payroll duties, on-boarding contractors, and all the pre-screening activities. Over the last couple of years, our team has grown, and we are now in a bigger office in Knoxville. This has given me the opportunity to take on more responsibilities, like quarterly reporting, audits, random drug screening, and updating annual insurance information for our clients.
What do you enjoy most about the Staffing & Recruiting world? What has kept you at JSG for all these years?
When I was working at GE, it was much more like working for a corporate office. When GE closed its plant in East Tennessee, it was a major loss to the community. However, when I first started working for JSG, I was excited to come work for a smaller office. As I said, when I first started working for JSG, there were only two other people at the office. We have grown since then, but it feels much more like a family.
Communication between each other and our corporate office is much clearer and easier. I enjoy being able to communicate with our other branches and our contractors all across the nation. Every day is different, and it makes it fun!
The atmosphere at our office is great and there is a lot of teamwork. I love having the opportunity to get to know our contractors and helping them make the next transition into their career. This job is so rewarding because every day I feel like I have helped someone improve their lives. I get to work with contractors who may be accepting a job for the very first time, which is a very good feeling. If you can make a difference in one person’s life, it’s worth it.
Working for Don Franks, my Senior Vice President, has been an amazing experience. I could have never expected to have such a caring, wonderful boss who truly cares about his team.
What are you and your team hoping to accomplish this year?
One of our goals is to ensure our customer service is always industry-leading. We want to make sure all of our onboarding processes are efficient to make our contractors’ lives as easy as possible. One of JSG’s initiatives this year is to update all of our accounting systems, and this change will allow us to continue to streamline each hire.
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